Customer Success Manager - DACH

Job Description

Established in 2017, Storyblok has rapidly ascended to the forefront of the global headless CMS landscape. Our vision is to “pioneer the future of content management, removing barriers between developer and marketing teams by offering an intuitive, scalable, and intelligent platform to deliver digital experiences from idea to success”.

Our team is made up of smart, passionate individuals who excel in their work. People who are comfortable taking on big ideas and figuring out the details along the way. With a dynamic team of over 220+ passionate individuals spanning 45+ countries, we're not just breaking boundaries; we're redefining them!

Our $47m Series B funding round in May 2022 represented a significant milestone for us, propelling our journey into a period of extraordinary growth into the US market, while also advancing our presence and progress in EMEA.

We're proud recipients of numerous awards, including recognition in G2's 2024 Best Software Awards. As a remote-first company, we have been officially recognized as one of the top 100 most flexible places to work, ranking #3 in the scale-up category as per Flexa Careers.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

NOTE: This role has been posted as a talent pipeline for the OMR Festival, a Sales and Marketing Event, Storyblok is attending 7 May - 8 May.

🚀 Join Our Team as a Customer Success Manager at Storyblok! 🚀

Are you passionate about building strong customer relationships and exceeding their expectations? Do you thrive in a dynamic environment where collaboration and innovation are encouraged? If so, we have an exciting opportunity for you to join our team as a Customer Success Manager!

Job Summary: As a Customer Success Manager at Storyblok, you'll be responsible for developing and maintaining strong relationships with our valued customers. You'll ensure that their business needs are not only met but exceeded, particularly focusing on Enterprise Customers. Your key role will involve closing large deals and collaborating closely with our Sales team to uncover new opportunities within your assigned sales territory.

Essential Job Functions:

✨ Build trusted relationships with customers, assisting them in maximizing the value of our product through onboarding, training, and addressing technical inquiries

✨ Organize and conduct Quarterly Business Reviews, with occasional onsite travel

✨ Represent Storyblok at industry events, contributing to our visibility and network

✨ Provide up-to-date metrics on client usage data and health indicators

✨ Drive retention and renewal efforts for existing accounts

✨ Develop strategic account plans to identify expansion opportunities and execute commercial upsells

✨ Take ownership of client and renewal opportunity data in Salesforce, ensuring accuracy

✨ Deliver a first-class customer experience, becoming a trusted advisor to our clients

✨ Collaborate closely with internal teams, providing feedback to product and marketing teams

Requirements:

🎓 Experience in client-facing roles, such as account management or customer success

🎓 Proven track record in driving customer satisfaction and enhancing the customer experience

🎓 Familiarity with SaaS and software products

🎓 Strong computer skills, including proficiency in Google Workspace, Excel, and CRM tools (preferably Salesforce)

🎓 Self-motivated, highly organized, with a positive attitude and professional demeanor

🎓 Exceptional written and verbal communication skills.

🎓 Fluency in English

Join Us!

This role includes approximately 20% travel to nurture client relationships and participate in events that contribute to Storyblok's growth and success.

If you're ready to embark on an exciting journey with Storyblok and become a pivotal part of our customer success team, apply now! Let's shape the future of customer success together! 🌟

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.

Here is a sneak peek of Storyblok’s Visual Editor