Job Description: Site IT Operations Coordinator & Asset Specialist - Airbus Commercial Engineering Center As part of Airbus's ambition to grow a proficient and competitive Engineering organisation, we are launching a Commercial Aircraft Engineering Centre in Poland. This initiative aims to leverage Poland's talent pool and technological ecosystem, specifically in the field of Propulsion systems, while supporting our broader Engineering workload and competitiveness requirements, and reinforcing Airbus’ strategic engagement with Poland. Role Overview Join Airbus Poland Engineering center, as the Site IT Operations Coordinator & Asset Specialist You will be the IT focal point for the Kraków Center, ensuring that all IT support activities in Kraków are performed in time and support business continuity. The mission will have two dimensions:
the first part that will be related to the activities dependant from central Airbus commercial solutions (mostly asset related and proximity support actions)
the second part where the local team will be fully in charge and will not be dependant from a central team
Key Responsibilities
Performs asset management service masterisation actions, HW ownership incl. Stock, Leasing & HW support
Ensures HW provisioning leasing, stock mngmt, , device enrolment & ZTE setup, local support service
Ensures the provisioning of new software packages and upgrades.
Maintains the infrastructure in operational condition in line with OLA/SLAs.
Monitors and tracks system performance against negotiated service-level agreements (SLAs).
Manage the Security Exception requests.
Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.
Performs the ITIL based support processes that include incident, problem, change, configuration, and event management. Participate in documentation and process building.
Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
Supervises system backup processing, and leads disaster recovery tests. Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.
Propose continuous improvement solutions.
The Ideal Profile
IT or engineering degree
between 3 to 5 years of professional IT related experience
IT Asset Management (ITAM) & Logistics knowledge as a large part of activities consist masterization, leasing, and stock management
Infrastructure Operations & Business Continuity knowledge as the guardian of local infrastructure availability and data integrity
ITIL Framework & Technical Support knowledge to perform structured support methodologies rather than ad-hoc troubleshooting.
Fluent in English
Resilience & stress tolerance
Cross-functional communication skills to relay product updates, local issues, and hardware obsolescence data directly to the IT Product Manager
An optimization mindset to look at current workflows and propose solutions that boost system reliability and efficiency.
Rigorous attention to detail
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Helicopters Polska Sp. z o.o. Employment Type: Permanent ------- Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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