Senior Support Analyst

Job Description

About Signal - Who are we?

We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.

About the role - What’s your purpose?

Our Product Operations Team is the key link between our clients and Signal. We are looking for a highly motivated self-starter who can understand what matters most to our clients and use these insights to optimize their experience. This position is a hybrid role responsible for training our clients and well as providing technical product support.

The main goal of this role is to increase product value and ensure clients get the most out of the platform. You represent the voice of Signal to all new and existing users and will play an essential role in ensuring that our values, vision and voice come to life.

The role of the Product Trainer / Product Analyst will be to be one of the go-to people in the organization regarding all things Signal. The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success, Product and Data-Science.

Salary band: $70,000 to $75,000

Day-to-Day Responsibilities - What you will be doing?

Requirements

Who are we looking for?

Don’t meet every single requirement listed? Academic research has shown that women or people of other underrepresented groups tend not to apply for jobs unless they meet every single qualification. At Signal AI, we know that diverse teams perform better so if your experience doesn’t fit perfectly but you’re excited about this role, we’d love for you to apply anyway.

We’re committed to building and fostering an inclusive environment where Signallers feel welcomed, valued and listened to - an environment where they thrive being their true selves.

Benefits

• Hybrid Working Environment - we have a hybrid remote policy with 2-3 days remote per week, plus Summer & Winter fully remote blocks wherever works for you, including abroad;
• Unlimited holiday entitlement;
• Share options;
• Enhanced Maternity, Paternity and Dependents Leave policies;
• Full benefits and a 401k / Citibike Membership;