Customer Service Apprentice

Job Description

As a Customer Service Apprentice, you will be responsible for reception duties, providing excellent customer service to clients and visitors both in person and over the telephone. This apprenticeship provides the opportunity to gain transferrable skills in customer service, administration and IT while working in a vibrant and friendly office.

This role will be 35 hours per week, worked from 9am – 5pm, Monday to Friday. This includes time allocated to your studies.

Main duties

• Welcoming visitors to Shout as their first point of contact at reception.
• Providing office support including customer and employee support.
• Keeping well-organised files and records of business activity.
• Keeping reception procedures up to date.
• Interacting with clients or suppliers either on the phone or in person.
• Answering the telephone in a timely polite manner and connecting calls to the proper department.
• Making travel arrangements for employees.
• Learning about the company's mission and available services.
• Building relationships with clients.
• Preparing documents by printing, copying, and binding.
• Writing and editing company correspondence.
• Collecting and sorting post.
• Scheduling appointments and events.
• Preparing meeting rooms by setting up chairs and getting refreshments.
• Participating in office meetings and taking meeting minutes if the need arises.
• Being ready for any other administrative tasks that are required.

Role requirements

• Good communication skills, both written and verbal.
• Ability to work well with other people.
• Good organisation skills.
• Ability to use own initiative and be proactive.
• Friendly and positive attitude.