Sustainability Senior / Expert Customer Adoption Facilitator (f/m/d) limited until 31.07.2027

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

As a Sustainability (Senior / Expert) Adoption Facilitator (f/m/d) limited until 31.07.2027 in the Customer Adoption Care team, you are motivated to drive our success in sustainability by securing customer outcomes and knowledge growth across the ecosystem.

You will work in a global team and play an instrumental role in (non-exhaustively):

• Early adoption support:
  • Delivering our SAP Sustainability Adoption Care Program (ACP)
  • Initiate the adoption of inactive license-customers in our install base;
• Product Success:
  • Support our “product champions” in their duties and responsibilities
  • Help the “product champions” oversee the customer statuses, compose regular updates, progress summaries and forecasts on adopting and active customers;
• Adoption Office:
  • Leading initiatives for next level adoption aligned to our overall strategic priorities
  • Contributing to knowledge management & enablement (content, sessions, ...);
  • Providing sustainability expertise to Customer Success Managers and other roles involved in driving the adoption and consumption of the SAP Sustainability solutions along the Customer Value Journey;

What you bring

• Customer focus: Be comfortable in and lead direct customer engagements, understand the customer’s requirements and goals and turn them into actionable plans to increase their software and AI product usage and value realization;
• Deep technical software product understanding:
  • Profound business processes and technical knowledge of SAP cloud technology (as well as SAP-internal business processes, if applicable);
  • Preferably, technical experience in SAP Sustainability solutions;
  • Preferably, technical experience in other (SAP or non-SAP) Sustainability SaaS solutions;
  • Preferably, technical experience in other adjacent (SAP or non-SAP) corporate IT solution areas, for example: FI, CO, Data and Analytics, Procurement;
  • Preferably (big plus), subject matter expertise in sustainability management and regulations/reporting fields, for example (not mece):
• ESG compliance and reporting
• Carbon accounting and management
• Circular economy and extended producer responsibility
• Further (soft) skills:
  • Pro-activity, self-responsibility and reliability
  • Team-player, problem-solver, results-oriented, with a can-do attitude;
  • Diligence, with an eye on high quality results without being perfectionistic
  • Strong stakeholder management and communication
  • Business fluent in German and English (must-have);
• Work experience: At least 10+ years with a proven track and success record in at least two of the following main areas:

• • Technical SAP product and technology knowledge, either from:
    • SAP product management,
    • SAP sales, consulting and/or implementation (for example at SAP or an SAP partner);
    • Similar roles like above at relevant industry peers
• Account or Customer Success Management in the B2B SaaS industry;
• Sustainability (management) consulting
• Technical Business Process Consulting

Meet your team

The Sustainability Customer Adoption Unit (SCAU) is part of the Sustainability Growth Unit (SGU). The mission of the SGU is to enable sustainable business strategies and models by following an ERP-centric Sustainability approach.

To contribute to that, the mission of the SCAU is to drive adoption of the SAP Sustainability cloud solutions and support continuous customer success. The SCAU is a global unit and comprised of two teams: Adoption Services and Adoption Care.

In the Adoption Care team, we deliver on that mission to drive adoption with:

• Early adoption support;
• Product Success;
• Adoption office (enablement, strategy & operations).

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448505 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: - any other locations in Germany are subject by agreement #LI-Hybrid

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