Success Plan Business Support Associate

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Job – Summary

The Success Services team member is a delivery specialist in Success Plans responsible for supporting delivery execution and operational excellence across the portfolio.

This role provides business insight, analytical support, and coordination across stakeholders to ensure delivery performance and financial targets are achieved. The individual works closely with delivery leaders, delivery teams, and business stakeholders to enable efficient processes, transparency, and continuous improvement and to bring business and delivery management experience to key Success Management Office (SMO) stakeholders

Key responsibilities of the SMO function include:

• Provides clear insights to the health of the Market Unit and Solution Area Success Plan portfolio
• Drive delivery performance and oversight of Success Plans
• Ensure all delivery engagements operate to drive the key financial KPI of cACV
• Strengthen alignment of regional and global initiatives to Market Units and Solution Areas through:
  • Driving Simplification and standardization at all levels
  • Enablement and roll out of delivery standards, methods and tools
• Manage Delivery Score Card & KPIs

The SMO Regional Team Member operates with integrity, openness and transparency within Services. They maintain active participation in internal and customer engagement governance structures and forums. A strong relationship builder, they develop trustful relationships with SAP Management across the full Market Unit and Solution Area delivery portfolio.

Key Responsibilities & Tasks

General:

• Strong interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience
• Adaptability and flexibility to manage deadline pressure, ambiguity and fast-paced changing environment
• Analytical mindset with the ability to interpret data and provide actionable insights
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Problem-solving and critical thinking capability
• Ability to work independently while collaborating in a team environment

Stakeholder Engagement & Communication

• Build strong working relationships with delivery teams, leadership, and cross-functional stakeholders
• Competence in clear, concise, tactful communication with diverse audiences, including senior executive management
• Support preparation of presentations, communications, and governance materials
• Facilitate meetings, workshops, and stakeholder updates

Success Plan Management:

• Tightly monitor SP Delivery Score, cACV and other key metrics across the MU Success Plan portfolio, work with the portfolio owner to take corrective action to ensure commitments are met.
• Provides insights through collecting and analysing data points from our various internal data sources, and presenting results in a way that informs our management team of overall health and supports decision making
• Understand the engagement status quickly and be able to identify and provide transparency on key issues and risks and develop appropriate action plans. Actively support and manage risk to prevent escalations
• Actively participate in Governance forums with the Success Plan stakeholders, Market Unit and Regional Leadership,

• Ensure tracking, setup, and onboarding of new Success Plan engagements into systems, governance processes and initial delivery

Operational Excellence

• Contribute to process simplification and standardisation initiatives
• Ensure tracking and realization of the cACV targets and other KPIs
• Ensure quality of data points in our core systems through regular auditing and presentation of results to the Success Plan responsible persons.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451311 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid