Solution Customer Success Manager - SAP Cloud ERP

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Solution Customer Success Manager – SAP Cloud ERP

Location: Flexible Eastern US Based (Hybrid)

Why Join Us?

Are you passionate about helping enterprises unlock the full potential of SAP Cloud ERP? As a Solution Customer Success Manager, you’ll be at the heart of driving digital transformation for leading organizations. This is your chance to combine your ERP expertise with customer success leadership, guiding companies through innovation, adoption, and measurable business outcomes.

We’re looking for professionals who thrive on building relationships, solving complex challenges, and championing the future of cloud ERP. Whether you come from SAP Consulting, SAP Enterprise Support, or have ERP experience in another line of business, this role offers the opportunity to make a real impact.

What You’ll Do

• Build trusted partnerships: Work closely with executives and decision-makers to align SAP solutions with their business goals.
• Drive outcomes: Help customers accelerate time-to-value and achieve digital transformation with SAP Cloud ERP.
• Guide adoption: Support customers through onboarding, expansion, and renewal, ensuring they realize tangible business results.
• Champion innovation: Promote the latest SAP Cloud Business Suite capabilities, including AI-driven insights and real-time analytics.
• Collaborate for growth: Partner with sales, solution teams, and SAP experts to identify opportunities for upsell and cross-sell.
• Orchestrate success: Coordinate SAP and partner resources to deliver seamless customer experiences.
• Manage challenges: Lead resolution of escalations with professionalism and urgency.
• Support finance transformation: Work with CFO stakeholders to integrate SAP Office of the CFO (oCFO) solutions such as planning, forecasting, compliance, and reporting.

What You Bring

• 4 - 6 years of experience in enterprise software, ERP consulting, customer success, or related fields preferred.
• Background in SAP Consulting, SAP Enterprise Support, or ERP implementation/support.
• Working knowledge of SAP Cloud ERP and familiarity with SAP oCFO solutions (SAP Analytics Cloud Planning, SAP BPC, compliance tools).
• Strong business acumen with an understanding of financial processes, KPIs, and digital transformation strategies.
• Experience guiding organizations through SaaS/IAAS adoption and change management.
• Excellent communication skills with the ability to influence at multiple levels, including executives.
• Bachelor’s degree required; MBA or advanced degree a plus.

Key Skills & Competencies

• Professional Skills: Relationship Management, Strategic Planning, Problem Solving, Customer Advocacy, Negotiation.
• SAP & Industry Knowledge: SAP Cloud Suite Portfolio, RISE and GROW with SAP, AI and Analytics, SaaS/IAAS models.
• Role Expertise: Customer Success Management, Value Realization, Account Governance, Subscription Management, Financial Planning & Analysis.

Collaboration & Teamwork

You’ll work side by side with:

• SAP Customer Success leadership across solution areas.
• Account and industry teams to align on customer strategy.
• Partners and solution management to ensure delivery excellence.
• Finance stakeholders and SAP oCFO teams to drive adoption of financial planning and compliance solutions.

Future Direction

• AI-Driven Innovation: Empower customers with embedded AI to enhance decision-making and productivity.
• Unified Business Processes: Enable seamless integration across finance, HR, supply chain, and more.
• Scalable Solutions: Help customers grow with modular, extensible cloud solutions.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 78,000-180,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443452 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid