Solution Customer Success Manager - Finance & Spend Management (FSM)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do:

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor to Finance executives, ensuring customers realize measurable business value from SAP Finance and ERP solutions. You will drive adoption, value realization, retention, and expansion across finance-related use cases while aligning outcomes with customer strategic priorities.

You will partner closely with CFO organizations to support financial transformation initiatives, improve operational efficiency, ensure compliance, and accelerate time-to-value.

• Build and maintain strong executive relationships with CFOs, Finance Directors, Controllers, and Finance Transformation leaders
• Act as a trusted advisor on finance best practices, digital finance transformation, and SAP Finance capabilities
• Drive adoption and consumption of SAP Finance solutions across Record-to-Report, Order-to-Cash, Procure-to-Pay, Treasury, and Financial Planning processes
• Identify risks to renewal, adoption, or value realization and define mitigation plans
• Lead renewal strategy and support commercial discussions to minimize churn
• Identify expansion and upsell opportunities aligned to Finance roadmaps and business outcomes
• Support account teams with value-based storytelling and finance-focused use cases
• Manage critical situations and de-escalate executive-level concerns when required
• Aligning customer success plans with SAP’s Customer Value Journey framework
• Ensure governance cadence through QBRs, value reviews, and executive alignment sessions

What you bring:

• Strong understanding of Finance business processes, including:

• Financial Close & Consolidation
• General Ledger & Accounting
• Treasury & Cash Management
• Financial Planning & Analysis (FP&A)
• Compliance, Controls, and Audit

• Experience working with enterprise Finance stakeholders (CFO, Finance VP, Controllers)
• Proven ability to translate complex finance and technology topics into executive-level value discussions
• Experience with cloud-based finance solutions and enterprise ERP environments
• Strong knowledge of SaaS operating models, subscription lifecycles, and value realization

Meet your team:

You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Finance KPIs and Value Measurement

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

Role Specific Skills

Finance Transformation Enablement

Customer Value Journey Alignment

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building & Executive Relationship Management

Technology Solution Adoption

Overcoming Objections

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447012 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid