Solution Advisor Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Solution Advisor Manager leads a team of Solution Advisors (SAs) specialising in SAP Customer Experience solutions, covering the full Customer Value Journey — from pipeline generation through to adoption and consumption. The role combines hands-on deal leadership with team management, and plays a critical part in driving both LOB Net Bookings and the broader Suite-First and AI-First strategic agenda.

This is a leadership role that sits at the intersection of Sales, Customer Success, and Solution Advisory, requiring equal fluency in people management, commercial acumen, and solution expertise.

Business Development & Deal Support:

- Lead and support the team in high-impact customer engagements across the full sales cycle, with a primary focus on the Select phase

- Drive Suite-First and AI-First messaging in all customer interactions, positioning SAP CX as an integrated component of the SAP Business Suite

- Oversee the team's involvement in RFPs, demos, proof-of-concept engagements, and executive workshops

- Ensure all high-value Bills of Materials are validated against customer adoption readiness and include a technical roadmap transition

- Actively monitor pipeline coverage and ensure SA resources are deployed against the highest-value opportunities

AI & Innovation Leadership:

- Champion the adoption of AI-powered tools (e.g. Saleo or equivalent) across the team to enable personalised, LOB-specific customer storytelling

- Track AI adoption metrics regionally and globally, identifying opportunities to close gaps and scale successes

- Ensure the team maintains current knowledge of SAP AI capabilities, product roadmap, and competitive positioning

Adoption & Consumption Governance:

- Implement a governance model for deal reviews that prioritises clean core principles and sustainable consumption

- Ensure effective pre-sales to post-sales handover, with quality transition documentation for CSM and implementation teams

- Proactively review at-risk accounts with high unconsumed ACV in collaboration with CSM and Services leadership

Resource & Operations Management:

- Manage SA resource allocation across all CVJ stages using Melody and associated reporting tools, balancing Select-phase priorities with demand generation and adoption support

- Monitor team capacity, utilisation, and deal investment costs, maintaining a healthy balance across the pipeline lifecycle

- Contribute to regional QBR processes with data-driven insights from Melody Intelligence reporting

Talent Development & Leadership:

- Build and execute personal development plans for all team members, covering both hard (solution/domain) and soft (communication, storytelling, value engineering) skills

- Act as a mentor and coach, including participation in formal mentoring programmes (e.g. SAP Academy for Customer Success)

- Represent the team in regional leadership forums, promoting best practices and contributing assets to the EMEA LOB Hub and Global Communities of Practice

- Foster a high-engagement team culture focused on growth, inclusion, and continuous learning

Experience:

- 8+ years in pre-sales, solution advisory, or customer-facing roles within enterprise software, with documented experience in a management or team lead capacity

- Demonstrable experience with SAP CX solutions (Sales Cloud, Service Cloud, Commerce Cloud, Customer Data, Emarsys) or equivalent CRM/CX platforms

- Proven track record of supporting complex, multi-solution deals and driving measurable pipeline contribution

- Experience working in a matrixed, multinational organisation

Skills & Competencies:

- Strong commercial acumen with the ability to connect solution value to business outcomes

- Excellent communication and executive presence — comfortable at C-suite level

- Ability to orchestrate cross-functional resources (Sales, CSM, Services, Partners) toward a shared outcome

- Data-driven mindset: comfortable using reporting tools to steer team priorities

- Genuine interest in AI and emerging technology, with the ability to translate technical innovation into customer-relevant narratives

- Coaching and people development skills, with a track record of growing talent

Success Indicators in the First 12 Months:

- Team achieves primary LOB Net Bookings targets with measurable Suite and AI component attach

- SA resource utilisation reflects a healthy balance across Discovery, Select, and Adopt phases

- 100% of team members have active development plans

- Positive stakeholder feedback from Sales Management, Market Unit management and CSM leadership on SA team collaboration and deal quality

- Adoption of Melody Intelligence as a standard tool in team 1:1s

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 457132 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid