Services Sales Manager

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Services Sales

Services Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of strategic new Services business and develops and maintains effective strategic relationships in assigned account(s). They are also accountable to ensure business growth through business development activities and ensure they are delivered in accordance with the organizational strategy. Accountable for the sales or/and delivery activities for the assigned client/s. Represents the Services organization from a sales and business development perspective and is a key contributor to the overall success of the customer and partner relationships.

Key Responsibilities & Tasks

Services Sales Manager has full accountability for development and management of high-performing sales team, owning and driving business growth in a designated industry/territory, driving team to achieve and exceed business targets. As a people manager he/she facilitates team development and sets high-performance standards and strategic priorities, ensures success of each team member. As a first-level sales leader he/she is responsible for business development and value-based market penetration strategies ensuring customer, partner and SAP Services success.

Team Management

• Structure development and effective management of Effective Services Sales team

• Building a world-class sales team by recruiting a high calibre sales talent

• Motivates and empowers the sales team, resolves conflicts, removes barriers and drive innovation

• Develop and manage employees' growth and skill sets

• Drives individual growth and development of sales team, setting objectives, performance standards and priorities, coaching and acting as role model on sales approaches and account leadership

• Identifying and supporting teams’ development needs in strategic areas

Sales Management

• Driving growth and reliable execution within a designated Territory or Accounts assigned to members of his/her team

• Active support and if needed, involvement in entire Sales Engagement

• Achieving or exceeding business targets (order entry, revenue, and profitability)

• Own team performance and drives each sales team member toward expected quarterly and annual sales objectives

• Lead the sale of the complete Services portfolio (according to defined Sales bag)

• Be a Trusted Advisor and "Talk Business"

• Drives team towards expected market penetration and customers/partners satisfaction levels

• Management of account/territory planning and accurate forecasting

• Implement business strategies to ensure customer success driving revenue targets

• Enforce strategic selling across own unit / country / region Ensures disciplined sales methodology application across team, resulting in consistent and accurately forecasted financial results

• Introduces strong sales processes to ensure adequate pipeline of opportunities and demand generations for sustainable growth

Stakeholder Management

• Facilitate alignment between services and license-sales for effective Account Planning and Strategy

• Liaison within internal stakeholders within different Lines of Business

• Establish and maintain powerful long-term relationships with clients’ C-Level stakeholders/buying centres

• Effective management of the relevant partners

Transformational Leadership

• Communicate a clear vision • Set demanding goals and empower accountability

• Actively establish relationships characterized by mutual respect and trust

• Encourage people to continuously question the status quo and activate their creative and innovative skills

• Act as a role model, show authentic behaviour, demonstrate best practices and encourage team members to share experiences, celebrate success, promote SAP as a great place to work

Experience & Educational Requirements

Leadership Experience

• 5+ years in sales leadership positions within enterprise software and services industry

• Strong leadership and people management experience of mid-size sales teams

• Proven ability to build, develop and drive high-performing teams

• Experience in leading virtual teams cross-border

• Experience in managing and solving conflicts Education

• Bachelor or Master's Degree (MBA would be advantageous)

Professional Training & Certification

• Training in Acting as a Manager (e.g. leading a team, cascading strategy, people development, internal processes & tools, sales process methodology)

Language Requirement

• English: Fluent

• Local language: Fluent

• Other: fluency in additional languages a distinct advantage

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446462 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid