Services Architecture Expert

Job Description

Requisition ID: 451388
Work Area: Customer Service and Support
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-2
Additional Locations:

Original Posting Date: 04/06/26

Job Title: Services Architecture Expert

Location: Plano, TX

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks a Services Architecture Expert at our Plano, TX location to act as a Customer Advisor on IT-Services by providing holistic advice and guidance focusing either on an application/solution, an industry, or technology.

Expectations and Tasks:

Assess the as-is situation as well as the business goals of the customer and provide a structured path towards an integrated IT-Landscape as well as the relevant operational approach required for the implementation. Validate and optimize the approach for maximum customer success. Translate the desired IT end-state scenario of the customer into actionable project steps for the implementation work. Maintain key relationships with Business Leaders (including but not limited to Chief Information Officer) in the customer in order to jointly design the IT end-state and required Services / Solutions to be implemented. Coordinate with the different Services roles within the company including Consultants and Project Managers as well as Development and Sales organization where appropriate the delivery of the resources to implement the customer's road-maps. Clarify existing expectations from various stakeholders with the customer, especially in very difficult cases; creates a path to solution which integrates diverse points of views and which serves as a starting point for future business. Collaborate with customer and SAP team for the best possible implementation. Drive knowledge management and innovation activities based on this experience with customers. Document successful approaches and tools and make them available to colleagues at SAP. Collaborate and co-innovate with the respective development teams.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Project or Business Management, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Project or Business Management, or a related field of study and five (5) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include five (5) years involving each of the following:

• Delivering enterprise business transformation projects and aligning customer priorities with target architecture and roadmap;

• SAP Solution Portfolio and Enterprise Architecture Framework (North Star);

• Business Technology Platform components including application development, automation, data and analytics, integration, and AI and practical experience with S/4HANA applications; and

• Customer communication, influencing, and negotiation skills at senior management and C-levels, both within an IT team and across business functions.

Experience must include two (2) years involving each of the following:

• Cloud and Clean Core Strategy, familiarity with SAP LeanIX, Signavio, and Cloud ALM; and

• SAP's Business AI roadmap, including identifying use cases and piloting AI-driven solutions to enhance business processes.

Travel: Position requires up to 20% domestic travel to various unanticipated client sites to provide strategic Enterprise Architecture advisory and implement procured solutions.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

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We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $141,336 - $206,640. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $151,900 - $258,300. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

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