Senior User Experience Design Specialist -SAP Field Service Management (FSM)

Hey there, we’re really sorry but this job is no longer available. Please take a look at our other roles, and check back again soon as we’re adding new roles all the time!

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

As a Senior User Experience Designer in the SAP FSM team, you will play a critical role in shaping seamless, data-driven, and AI-enhanced experiences for our global customer base. You will:

· Design world-class user experiences by aligning with SAP’s design system and collaborating with UX designers, developers, product managers, and other stakeholders.

· Deliver high-quality design artifacts, such as wireframes, prototypes, and design specifications and communicate the user experience at various stages of the design process.

· Drive implementation excellence by reviewing and validating developed interfaces to ensure adherence to design guidelines.

· Leverage data sources — including telemetry, UX surveys, customer feedback, and user research — to inform design decisions.

· Contribute to and facilitate user research and usability studies focused on enterprise and AI-powered scenarios.

· Design AI-infused user journeys that are ethical, consistent, explainable, and enhance human decision-making.

· Develop content that helps users understand AI predictions and recommendations, making complex outputs simple and intuitive.

What you bring

· Bachelor’s or Master’s degree in Interaction Design, Product Design, Human-Computer Interaction (HCI), or related disciplines from a reputed design institute.

· 7+ years of experience in UX or product design, preferably in enterprise software.

· Hands-on expertise with design tools like Figma, Adobe XD, or Sketch.

· Proficiency in creating user journeys, wireframes, mockups, and interactive prototypes.

· Strong background in user research methodologies such as interviews, usability testing, and contextual inquiries.

· Understanding of AI/ML concepts; experience in designing conversational or intelligent interfaces is a plus.

· Self-motivated commitment to quality, strong customer focus and enjoyment in solving complex problems.

· Excellent communication and collaboration skills, with the ability to clearly articulate design rationale to diverse stakeholders.

Meet your team

You will be part of the User Experience and User Assistance unit in SAP Supply Chain Management. Our team is at the forefront of product development and has a profound influence on the future of the Field Service industry. We work at the cutting edge of UX and AI – ensuring that FSM applications not only solve real-world problems but do so with simplicity, transparency, and impact. Our engineering culture values innovation, speed, and continuous delivery, with SAP FSM already serving thousands of customers globally. Our vision is to “Delight customers. Always.”

We are a diverse and talented team with a strong believe, that helping each other and collaborating on complex topics will bring forward the most successful solutions.

#UXT3

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.