Senior User Experience Design Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As a Senior User Experience Designer operating across multiple cross-product initiatives, you will play a pivotal role in shaping and scaling all AI-related, cross–Product Area user experiences. Your mission is to design cohesive, intuitive, and AI-empowered experiences that are used across products and customer touchpoints. You will act as the lead designer for several strategically critical initiatives—supported partly by third‑party design resources—ensuring clarity, quality, and consistency across all deliverables.

1. In‑Product Communications (IPC) for AI Adoption

· Lead the design of AI‑driven in-product recommendations that help customers discover, activate, and adopt AI features.

· Scale the existing IPC framework that already enables 50% adoption of base AI features.

· Partner with the All in AI marketing team to expand recommendation logic, placement patterns, and UX flows.

· Ensure designs accelerate customer activation and value realization.

2. Fiori App Library Evolution

· Redesign and modernize discovery, navigation, and decision-support experiences related to Fiori apps.

· Ensure seamless integration of AI‑enhanced metadata, guidance, and cross-product insights.

· Drive consistency with design system principles while pushing next-level interaction models where needed.

3. New Switch Experience

· Lead the design vision of the new cross-product Switch experience.

· Create a seamless, contextual, and scalable pattern for switching between apps, capabilities, or AI‑powered contexts.

· Orchestrate alignment across product teams to ensure coherent rollout and adoption.

4. Business Suite & AI-Empowered Integration Topics

· Design foundational UX patterns that support AI‑driven cross-product workflows.

· Ensure smooth user transitions across Business Suite components.

· Expand the integration layer to embed AI guidance, predictions, and automation touchpoints.

What you’ll bring

· Bachelor’s or Master’s degree in UX, HCI, Design, or a related field.

· 8+ years of experience designing complex enterprise, cross-product, or AI-driven experiences.

· Expertise in interaction design, information architecture, and enterprise-scale UX systems.

· Experience designing AI-driven or recommendation-based user experiences.

· Strong skills in prototyping across multiple fidelities.

· Ability to influence and align stakeholders across product, engineering, AI, and marketing.

· Experience mentoring junior designers and coordinating third‑party design contributions.

· Excellent analytical, communication, and storytelling skills.

· Familiarity with Business Suite applications and cross-product patterns is a strong advantage.

Where you belong

You’ll join a diverse, international, cross-disciplinary team working at the intersection of AI, product foundations, and customer enablement. Your work will directly influence core AI experiences used across products, ensuring customers understand, adopt, and benefit from AI at scale. This role is business-critical: not hiring a designer for this scope would significantly delay delivery of AI-empowered features and reduce adoption driven through In‑Product Communications.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448773 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid