Senior Process Quality & Capability Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Are you ready to help us take SAP Finance & Spend Management/SAP Concur Partner Success into the future? Are you willing to bring all passion, creativity, fun and make it happen attitude? Are you ready to rediscover new strengths as part of your skill set? Do you enjoy being empowered, staying accountable and being challenged all at the same time? And finally, do you see yourself as part of a team that works together like a family and has fun doing it? If you answered YES to these questions, then welcome to the SAP Concur Partner Success Global Process Quality & Capability Hub/Team.

Core tasks include:

The Senior Process Quality & Capability Specialist role is focused on optimizing operational processes, ensuring efficiency, and driving performance improvements across departments. They lead strategic initiatives, streamline workflows, and manage teams to achieve operational goals. This role involves analyzing data, preparing reports, and collaborating across departments to ensure operations align with the departmental/company goals and objectives. Designs, incubates, and deploys effective processes in order to raise productivity for sales and other revenue generating areas. Monitors adoption, evaluates business evolution, and identifies enhancements to keep processes simple, agile, and aligned with business priorities. A main area of focus will be processing GROW/Business Suite entitlements within very strict and stringent timelines and parameters while continuing to identify opportunities for process improvement through automation channels. This position will be the key person responsible for developing, owning and maintaining automation platforms for our area of the organization.

Key Responsibilities:

• Process Improvement: Identify and implement process improvements to enhance efficiency and reduce bottlenecks.
• Workflow Management: Manage and optimize workflow across departments, ensuring smooth and coordinated operations. This includes working incoming operational requests to support other areas of Partner Success/Finance & Spend.
• Performance Monitoring: Monitor key performance indicators (KPIs) and report on performance, recommending improvements when necessary.
• Coordination: Coordinate with various departments and stakeholders to ensure alignment with organizational goals.
• Compliance: Ensure compliance with industry and company regulations and standards.
• Resource Management: Manage and allocate resources efficiently
• Training and Onboarding: Onboard and train new employees on standard operating procedures.
• Problem Solving: Identify and resolve operational issues and challenge
• Optimizing Processes: Identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
• Strategic Planning: Contributing to the development and execution of operational strategies and policies.
• Data Analysis and Reporting: Analyzing operational data to identify trends, report on performance, and make recommendations for improvement.
• Problem Solving: Addressing operational issues and developing solutions to ensure smooth and efficient operations.
• Collaboration: Working with other departments to ensure seamless coordination and communication

Required Experience:

• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions. Attention to detail is critical in this role.
• Problem-Solving Skills: Ability to identify and resolve operational issues and challenges. Self-sufficiency and ability to work with minimal supervision.
• Communication Skills: Ability to communicate effectively with various stakeholders, including employees, vendors, and management.
• Organizational Skills: Ability to manage multiple tasks and priorities simultaneously.
• Leadership Skills: Ability to lead and motivate teams both within and outside our direct team members, especially in a project-oriented environment.
• Technical Skills: Proficiency in relevant software and tools, such as ERP systems, CRM systems, and data analysis tools
  • Strong background design/development/maintaining build applications is required * SAP Build, Power Apps/Other SAP applications, or other process management tools
  • Smartsheet and/or Wrike platform development experience is a plus

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)

This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

BENEFITS

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

#SAPCSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426076 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.