Senior Operations Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

Reporting and supporting the MD for Lab East Asia, the requirement is to have a responsible hands on person who will be responsible for supporting the MD to operationalize the growth of Labs East Asia and provide executive assistance support to the MD. A committed individual, this person will need to liaise between multiple stakeholders from HR, Finance, Facilities, Legal, IT and other teams, ensuring the smooth alignment between the different stakeholders within SAP at the execution level. Externally, this person will need to support the negotiation and discussions with external parties, aligning on a variety of topic. In Vietnam, this person will work with the team to support the smooth execution of employee related events at SAP Labs Vietnam.

What you bring:

• Supporting the overall activities of the MD, providing onsite and remote administration services to the MD
• Strategy: Support the preparation and execution of strategy for all locations in East Asia (Japan, Korea, Singapore & Vietnam)
• Reporting: On time consolidation and preparation of Operations/Project status, Scope changes, Project overview, Resource allocation and availability, Milestones, Projections, and coordinating management meetings across Singapore, Vietnam, Korea and Japan
• Travel and administration tasks as required for the MD’s office, and liaise with appointed travel agents by location on travel changes, updates etc.
• Able to communicate efficiently on behalf of MD’s office to internal, External Customers, Suppliers
• Key Issue Management and Tracking: Assessment, logging, monitoring and follow throughs
• Compliance with organizational standards (Audit, Security, etc.)
• Ensuring consistency with corporate strategy, consistency of process across projects
• Support the operations of Labs Vietnam in executing services for the service catalogue and employee engagement activities
• Coordinate meeting schedule and follow up with other stakeholders across SAP. Developing collaborative work relationships within own team and cross-functional teams
• Hands on attitude and can do mindset is a must.
• Some knowledge about the local operational regulatory environment, able to provide inputs to the MD and global teams on how to navigate complex topics around the regulatory environment
• Ambassador for SAP in the local market

Communication Requirements

• Builds and maintains partnerships with internal and external stakeholders
• Contributes actively to build common ground for cooperation
• Communicates clear and conveying processes & policies in a way that others can understand
• Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
• Able to resolve conflict and progress key initiatives

Education and Qualifications / Skills and Competencies

• More than 7 years as an executive assistant and operations to a top tier MD/CEO/Chairman of an international MNC. This position has a preferred candidate.
• Experience in top tier Executive Administration and operational roles – > 3 years preferably in a European / US based MNC
• Demonstrated ability to manage complex topics in a matrixed global organization - Able to work in an international environment with a diverse workforce
• Task management and business skills in managing key with tight deadlines, without compromising the quality
• Familiar with processes and standards in multinational organizations
• High employee and customer orientation and focus a must
• Excellent English language skills (both spoken and written)
• Bachelors degree as pre-requisite, Masters preferred
• Excellent skills in Office 365 (Outlook, Excel, PowerPoint, Word) and able to use AI effectively to increase productivity and efficiently
• Open minded behavior, excellent spoken and written communication skills
• Team player, able to work well with the SAP Labs Network team in East Asia.
• Driven, creative and enthusiastic individual committed to growing the location and making the office a “lighthouse” for employees

Where you belong:

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447881 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid