Senior Manager, Solution Experience Strategy

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Team: Digital Experiences — Experience Management / Solution Experience Strategists

What you’ll build

The Senior Manager, Solution Experience Strategy leads and scales a high-performing team of Solution Experience Strategists within SAP’s Experience Management (XM) operating model. This role is accountable for translating SAP’s business priorities into connected, outcome-driven digital experiences across SAP.com, SAP Marketplace (Store), and integrated marketing programs.

Operating at the intersection of strategy, execution, and governance, this leader ensures that each solution area delivers consistent, high-quality, and conversion-oriented experiences across the full customer journey—from awareness through activation.

As a people manager, this role is critical to scaling SAP’s Experience Management model. By empowering Solution Experience Strategists to operate with clarity, confidence, and accountability, the manager ensures SAP delivers connected, consistent, and high-impact digital experiences across its portfolio. With direct accountability for business impact, including hand-raiser growth, traffic quality, engagement, and conversion performance.

What Success Looks Like

• Drive measurable business impact: Consistently delivers improvements in conversion, hand-raisers, pipeline contribution, and digital revenue across key solution areas.

• Manage a high-performing team: Establish a culture of ownership, accountability, and continuous improvement, with clear growth paths and strong team engagement.

• Elevate experience quality across SAP.com and Marketplace: Ensure consistent, high-quality, customer-centric experiences that align to business priorities and drive decision-making.

• Operationalize strategy into execution at scale: Translates strategic priorities into clear plans, prioritization, and delivery across portfolios — with predictable, high-quality output.

• Embed a data-driven, experimentation-led culture: Consistently use analytics, testing, and performance insights to guide decisions and optimize outcomes.

• Strengthen cross-functional alignment and decision-making: Create clarity in roles, responsibilities, and governance across Marketing, Product, and Digital teams — reducing friction and accelerating execution.

• Establish Experience Management as a critical growth driver: Recognized by leadership as a key function in driving digital performance, customer engagement, and revenue impact.

Required:

• 10+ years of experience working on content management system driven website

• Experience going through 2 or more content management system migrations

Desired:

• 3+ years people management experience

• Content management system implementations at other B2B companies

• Content management system implementations at media companies

• Previous people manager experience

• MBA with concentration in Marketing, Business or Information Systems

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 168,800- 385,500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448963 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid