Senior Linux & Cloud Administrator - AWS (8 to 14 years of experience)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. You will lead efforts in trouble shooting, incident handling, root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes.

The ideal candidate possesses deep technical expertise in Linux systems, exceptional trouble shooting and problem-solving abilities. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting.

• The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS;
• Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer – AWS
• Manage AWS services and resources, including virtual machines,
  storage and network.
• Monitor and manage infrastructure to ensure optimal performance, scalability, and security.
• Manage virtual networks, subnets, routing, and network security groups.
  Implement monitoring solutions and configure alerts to proactively monitor the environment.
• Develop and maintain automation scripts (e.g., PowerShell) to streamline routine tasks and optimize processes.
• Collaborate with internal teams to understand and address their requirements and challenges.
• Enable
• Maintain detailed documentation of the configurations, procedures, and best practices.
• Follow change management processes during service request execution;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced, dynamic and flexible environment;
• Support Operations 24/7 model with oncall/on duty/ weekend tasks/activities based on the shift schedule.
• Apply ITIL incident management processes to ensure timely resolution.

What you bring

• Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
• Technical Skills:
• Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
• Cloud Infrastructure: Experience with AWS including core services.
• Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
• Networking:

• TCP/IP, DNS, DHCP, and Subnetting: Understanding core networking protocols and concepts.
• Routing and Switching: Knowledge of routing protocols (e.g., BGP, OSPF) and network topologies.
• Network Security: Familiarity with firewalls, VPNs, and encryption protocols.
• Load Balancing: Understanding how to distribute traffic across servers or resources.
• SDN (Software defined networking) on Public cloud, especially on AWS
• Different connectivity options in AWS, VPC, TGW, IGW, NAT GW, Load Balancer, Route Table
• Understanding of VPN and BGP routing.
• Troubleshooting capability with;

1. 1. Routing
   2. ACL (SG and NACL)
   3. AWS IAM policy
   4. AWS Endpoints

• Backup and Restore:
• Infra service: Knowledge of infra services like DNS, LDAP etc.
• Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
• Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
• Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
• Soft Skills:
• Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
• Documentation: Ability to create clear, concise, and comprehensive technical documentation.
• Incident Management: Experience with ITIL or similar incident management frameworks.
• Continuous Learning: A strong commitment to ongoing learning and professional development.

Tools and Technologies:

• Monitoring Tools: Prometheus, Grafana
• Log Management: Splunk
• Diagnostic Tools: (As listed in technical skills)

Where You Belong

SAP Global Cloud Operations (GCO) organisation run and operate SAP’s private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services.

As part of the GCO Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448145 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid