IT Technology Services Specialist- Operation Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

Administrative & Operational Support

• Executive Support: Provide high-level administrative support to senior leaders within the EOS team, including calendar management, scheduling meetings, and coordinating travel logistics.
• Procurement and Vendor Management: Spearhead the procurement process, creating purchase orders in SAP Ariba, tracking expenditures, and liaising with vendors to ensure timely processing and cost-efficiency.
• Reporting and Analytics: Generate and deliver regular reports on process status, swarming activities, and repetitive incident handling patterns, offering insights to improve operational efficiency.
• Meeting & Event Coordination: Organize and facilitate team meetings, events, and conferences, including preparation of agendas, minute-taking, and managing logistics for both virtual and in-person engagements.
• Budget and Expense Tracking: Collaborate with finance teams to monitor and reconcile expenses, ensuring adherence to budgets and supporting efficient time-tracking compliance using CATS.
• Process Optimization: Contribute to the continuous improvement of operational workflows by analysing and proposing solutions to recurring incidents and identifying efficiency gaps

IT & Cloud Services Operations

• Incident Management & Troubleshooting: Track, prioritize, and resolve incidents impacting SAP landscapes, focusing on timely resolution and root cause analysis to enhance service reliability.
• Technical Coordination: Support the team with the setup, optimization, and maintenance of cloud-based SAP technologies, ensuring seamless integration and performance.
• Cross-Functional Collaboration: Work with international teams to ensure smooth communication and coordination on global projects, troubleshooting, de-escalation efforts, and service delivery initiatives.
• Operational Documentation: Maintain clear and accurate documentation of technical processes, configurations, and guidelines for team reference, ensuring adherence to best practices and compliance with internal standards.

What you bring:

• Education: Bachelor’s degree or equivalent qualification.
• Experience: 5 to 9 years of experience in executive assistance, administrative operations, project management, and IT services management, ideally in a global environment.
• Technical Skills: Experience with SAP Ariba, and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with cloud technologies (Azure, AWS, GCP) and incident management tools.
• Operational Skills: Strong experience in procurement processes, reporting, budget tracking, and administrative coordination.
• Communication & Interpersonal Skills: Strong verbal and written communication skills. Proven ability to interact with senior executives and cross-functional teams.
• Project Management: Familiarity with PMO practices, project tracking, and governance. PMP certification is a plus.
• Analytical Skills: Ability to identify issues and propose actionable solutions to improve operations and customer experience.
• Experience in ITIL processes or frameworks.
• Scripting experience (Shell, Python, etc.) is a plus.
• Familiarity with cloud-based SAP solutions and technologies, including S/4HANA, HANA DB, and Sybase ASE

Meet your team:

Operation Specialist plays a pivotal role within the SAP GCO – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Global Cloud Operations.

We are looking for an experienced technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas of Project Management, Vendor management, Reporting and analytics and process optimization with a strong technical and process background.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449291 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid