Senior Learning Services Specialist-South Korea

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Learning Services

Assists customers in adopting and realizing the full value of their SAP technology with a variety of user services such as organizational change management, enablement planning, enablement execution, solution specific delivery.

Core tasks include:

• Manage customer´s learning project based on defined deliverables
• Develop, deliver and maintain end user training content
• Advisory service delivery to assist customers design and execute their learning strategy
• Support implementation of WalkMe digital adoption and learning tools
• Manage the Government Funded Program for the unemployed and SME workers

About the Role

Purpose:
To manage SAP Learning Services projects, ensuring successful execution, stakeholder satisfaction, and the development of digital services that support customers in their digital transformation. The role ensures project scope and financial management while delivering premium content management services.

Key Responsibilities:
• Manage project planning, execution, and stakeholder management for SAP Learning Services projects.
• Analyze and resolve complex issues and proactively manage project scope and finances.
• Develop and deliver strategic learning services to support partners and customers in their digital transformation.
• Support the portfolio process for embedded content development and deliver premium content management services.
• Serve as the primary point of contact for multiple customer accounts, providing guidance on content development and ensuring exceptional customer service.
• Manage relationship with project stakeholders, keeps them informed about enablement progress and issues to manage expectations on all project requirements and deliverables regarding enablement.
• Create a project environment that enables peak performance by enablement team members.
• Manage the financial aspects of the learning services project: budgeting and estimate to actual variance.
• Analyze project risks, establishing contingency plans and identifies trigger events and responsibilities for initiating mitigating action.
• Escalate early issues about the enablement project to account management.
• Provide support where required working in conjunction with sales, pre-sales and delivery to review deals from a delivery feasibility perspective.

Delivery Activities: include but not limited to
• Develop overall learning strategy for a customer (based on learning delivery channel target groups to be enabled)
• Develop and deliver learning needs analysis for a customer (both for project team members and end users)
• Training management including overseeing learning content development, creation of delivery templates, material review and sign-off process, content publishing and training delivery.
• Facilitate use of AI tools to further adoption and content development services
• Develop training content and deliver instructor-led training.
• Deliver OCM services aligned to the SAP OCM Framework, conduct project reviews and risk assessments.

What you’ll bring
• Advanced education or business skills and special knowledge in one / several areas
• Project manager, team lead and/or supervisory experience leading teams to deliver exceptional customer outcomes
• Proven experience in running large scale training projects for users, from organizational change management over enablement planning (enablement strategy, learning needs analysis) to enablement execution (enablement project management, enablement content creation and delivery for users)
• Experience managing project audits for Korean government customers
• Excellent knowledge of Korean (fluent spoken, written)
• Very good knowledge of English (fluent spoken, written)
• Communication and moderation skills
• Quality driven (accuracy to detail), analytical and problem-solving skills
• 5+ years of experience in the Government Funded Training & Adoption Project preferred.
• 5+ years of experience in training, professional Services, implementation Consulting, or customer success.
• Bachelor’s or master’s degree in a relevant field preferred.

Where you belong
There are two parts of any SAP solution: The software itself and the people who configure and use it. Enabling the people who use the system is essential for success. The SAP Learning Services team delivers strategic learning guidance and user learning to enable customers for SAP cloud solutions, including service delivery for WalkMe for services sold by SAP.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Employment Type: Full time permanent
Probation Period: 3 months from the date of hire (extendable if necessary)
The detailed working conditions will be subject to the employment agreement* 국가유공자 및 장애인 등 취업보호대상자는 관계법령에 따라 우대합니다.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448227 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid