Senior Digital Customer Success Manager - Solution Area Lead (Supply Chain Management)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location available in Waldorf or Barcelona. This is not a fully remote position.

YOUR FUTURE ROLE

The SAP Digital Customer Success Management Organization enables customers to realize value from their SAP investments at scale.

Our goal is to maximize the impact of Digital Customer Success Managers (D-CSMs) by balancing targeted one-to-one engagements with scalable one-to-many initiatives, strong territory management and a focus on Value Realization led by Solution Area Leads.
This allows the team to focus on high-value customer situations, while adoption, enablement, and guidance are delivered consistently across the MEE region.

As Solution Area Lead for Supply Chain Management (SCM), you own the SCM solution portfolio from an adoption and consumption perspective and act as the central point of coordination between D-CSMs, regional leadership, and product stakeholders.

YOUR ROLE & RESPONSIBILITIES

In this role, you are responsible for driving adoption, consumption and overall growth across the regional Supply Chain Management customer portfolio. You will:

• Own the SCM solution area as a regional territory.
• Provide structured data-driven insights to D-CSM Regional Leadership on adoption status, risks and opportunities (e.g. through quarterly business reviews), with a clear KPI focus and contribution towards cACV.
• Identify systematic adoption gaps and contribute to churn mitigation as well as expansion readiness across the SCM portfolio.
• Design and execute scalable, value driven 1:many initiatives (Outreach campaigns, webinars, customer roundtables) tailored to SCM use cases, including AI-driven scenarios.
• Enable D-CSMs with clear SCM value stories, guidance, and resources to enable effective customer self-service approach towards adoption, including the context of up-and cross-selling opportunities.
• Act as Voice of the Customer for SCM, consolidating provided feedback and feeding insights to Product Management and internal stakeholders.
• Proactively support identification and positioning of expansion opportunities, including SAP Business AI, Business Data Cloud, WalkMe, Signavio, and selected SAP service offerings (e.g. Advanced), in close alignment with D-CSMs and regional stakeholders.

WHAT YOU BRING

Supply Chain & Business Expertise

• Solid understanding of end-to-end supply chain processes (Design, Plan, Manufacture, Deliver, Operate).
• Experience with enterprise SCM transformations and key value drivers such as efficiency, resilience, and sustainability.
• Understanding of SCM buying centers and stakeholder landscapes.
• Experience driving renewals and expansion of enterprise agreements.

SAP & Cloud Expertise

• 3+ years of experience with SAP Supply Chain solutions (e.g. IBP, EWM, TM, Digital Manufacturing, FSM).
• Experience working with cloud-based solutions and SaaS adoption models.
• Familiarity and/or expertise with SAP Business AI, Business Data Cloud, and digital adoption solutions (e.g. WalkMe, Signavio) is a plus.

Communication & Execution

• Ability to clearly explain SCM value to both business and technical audiences.
• Structured, analytical approach to problem solving.
• Experience in designing and running 1:many enablement formats.
• Proven ability to handle challenging situations and discuss complex issues with key stakeholders and customer executives towards meaningful outcomes.
• Excellent verbal and non-verbal communication skills: English is required, fluency in German is a plus.

Experience & motivation

• 5+ years of experience in Customer Success, Pre-Sales, Consulting, Account Management, or a comparable customer-facing role with a focus on Supply Chain.
• Comfort and confidence operating in a scaled, portfolio-driven environment with multiple parallel initiatives.
• Willingness to take ownership, prioritize impact, and continuously improve ways of working.

Skills you’ll use

• Territory and portfolio management.
• Customer adoption and retention.
• SCM value proposition storytelling and KPI-focused discussions.
• Positioning of AI, business data, and digital adoption solutions to drive measurable customer value journey and expansion.
• Data-driven analysis and interpretation of adoption, consumption & overall performance metrics to derive scalable actions and management-level insights.
• Stakeholder alignment across Customer Success Area, Product Management Teams, and Regional Leadership.
• Risk identification and mitigation.

MEET YOUR TEAM

You will be part of the Regional Digital Customer Success Management Team, working virtually across locations and cultures. You will collaborate closely with the D-CSM Regional Manager, regional SCM stakeholders within the CS organization, the Product Management Team as well as Customer Services & Delivery.

We are looking for a colleague who brings clarity, structure, and ownership to a complex solution area and enjoys driving customer success at scale. If you also believe that team collaboration is key to success, you might be the new colleague we are looking for.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445098 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid