Senior DevOps Engineer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Role requires candidate to attend office 3 days a week in Monterrey or Mexico City.

SAP is seeking a Senior Network DevOps Engineers to design, implement, and automate network infrastructure while also participating in operational activities. Ideal candidates will have a strong understanding of modern data‑center networking and the ability to administer and troubleshoot complex network environments to deliver exceptional support to our customers.

If you are a Networking Engineer (f/m/d) with experience in Routing & Switching and Data Center Technologies, and you want to be part of a global team supporting world‑class Cloud Operations, you could be the perfect match for this role.

We are currently undergoing a major transformation within Global Cloud Infrastructure and Delivery – Network Engineering, so flexibility and adaptability as the team evolves are essential. You must demonstrate the ability to succeed in a DevOps, agile, and team‑oriented environment.

As part of a shared resource pool, the ability to manage multiple competing demands is key. Our 24×7 high‑availability, high‑change‑throughput environment focuses on:

• Project Engineering – As a member of the Network Engineering Team, responsible for planning, designing, implementing, and documenting project work. This includes providing support during and after implementation, as well as troubleshooting.
• Incident Management – Handling the next tier of escalation beyond the help desk and prior to involvement from dedicated stack engineers.
• Change Management – Supporting the transition from manual to automated execution wherever possible and assisting with planning and manual execution when needed.
• Problem Management – Performing root‑cause investigation from a technology perspective and executing corrective or preventive actions that arise from RCAs.

What you will do

• Participate in project planning, design, and change implementation.
• Support complex change preparation and execution.
• Operate and maintain data center cloud networks, monitor performance, track significant issues, and perform hardware/software upgrades as required.
• Develop Network Automation playbooks.
• Respond to and resolve monitoring alerts and customer tickets in a timely manner.
• Implement continual improvement actions driven by the problem management process.
• Provide senior‑level support for deep technical incident troubleshooting.
• Perform additional operational responsibilities such as hardware installation, troubleshooting, and administration.

Key Performance Measures

• Projects delivered in alignment with project quality standards.
• Ticket SLAs and KPIs consistently achieved.
• Adherence to escalation procedures, policies, and operational practices.
• All Service Requests, Incidents, Changes, Problems, and Knowledge Management records completed accurately and within defined SLAs.

What you bring

• Minimum 4-6 years of experience with data-center network infrastructure
• Solid understanding of the TCP/IP protocol suite.
• Strong ability to implement, administer, and troubleshoot network infrastructure devices, including Cisco ACI, EVPN, VXLAN switching and routing fabrics, firewalls, routers, switches, and load balancers.
• Deep knowledge across vendor network OS platforms (e.g., IOS‑XE, NX‑OS, IOS‑XR, EOS).
• Experience with technologies such as Cisco ACI, VXLAN, EVPN, BGP, MP‑BGP, HSRP, VRRP, OSPF, ISIS, VLAN, VRF, etc.
• Experience with Network Automation using Ansible, Python, or similar scripting languages.
• Experience with GitHub, Ansible, Grafana, Prometheus.
• Network security experience is a plus.
• Understanding of DevOps and Agile methodologies.
• A self‑starter mindset, able to work independently and collaboratively.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Willingness to participate in rotating on‑call support (8×5 weekdays and 24h coverage on weekends)

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451534 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid