Senior Data & Analytics Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do:

As a Senior Data & Analytics Specialist, you will play a central role in advancing our data-driven decision-making capabilities and supporting strategic initiatives across the organization.

Your core responsibilities will include:

• Shaping KPI Measurement Frameworks for AI Initiatives
  Contribute to the development and refinement of the KPI measurement framework for our Agentic AI program. Collaborate with teams across lines of business, development, engineering, SAP strategy and business operations to define meaningful success measures, baselines, and KPI semantics aligned with strategic objectives.
• Delivering Deep‑Dive Analytics and Insight Generation
  Conduct in‑depth analyses based on key business questions, existing KPIs and defined success criteria. Translate complex data into clear insights, observations and actionable recommendations that support continuous optimization and inform leadership decision‑making.
• Developing and Enhancing KPI Monitoring Capabilities
  Participate in the creation and ongoing improvement of KPI monitoring capabilities and dashboards used by executive leadership. Ensure monitoring solutions are effective, scalable and business‑ready, focusing on impact rather than pure “dashboarding” activities.
• Collaborating Across Practices to Deliver Holistic Analytics Solutions
  Work closely with UX teams, solution architects, delivery excellence, QA, and other expert groups to ensure that analytical solutions are designed with a holistic understanding of business context, user needs and technical constraints. Leverage UX research and cross‑functional input to shape robust, user‑centric analytical deliverables.

What you bring:

Business & Communication:

• Strong ability to align analytics with business goals and KPIs
• Proven stakeholder management and data storytelling skills
• Comfortable working across teams and reporting lines to drive alignment

Customer Experience & Optimization:

• Solid understanding of CX principles and digital user behavior
• Working knowledge of UX/UI and collaboration with design teams
• Strong focus on optimization to improve engagement and reduce frictionInterest and vision in how AI can enhance CX, UX, and analytics

Digital Analytics & Tools:

• Experience with web analytics (Google Analytics, Adobe Analytics)
• Knowledge of SAP Analytics Cloud and digital data landscapes
• Familiarity with tag management and system integrations
• Strong curiosity for new analytics tools and AI-driven solutions

Data Analysis & Compliance:

• Strong behavioral analytics and data visualization skills
• Experience with journey mapping, experimentation (A/B testing), and statistical analysis
• Understanding of APIs and system landscapes (with growth mindset)
• Awareness of data privacy, GDPR, and ethical data handling

About the team:

The team operates within the Customer & Partner organization of SAP's IT organization. We drive internal Business Architecture and Journey Management by translating complex business needs into clear, data-driven, end‑to‑end journey blueprints. We define interactions, governance touchpoints, and value flows, ensuring coherent human and agentic AI experiences. By structuring journeys and capabilities, we enable scalable outcomes, consistent standards, and strategic alignment across products and value streams.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444704 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid