Senior Data Analyst - GenAI CI/CD Tooling

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you`ll do:

Lead the implementation of metrics, pipelines, and analytics that measure and improve the impact of our GenAI-powered, agentic CI/CD services. You will define KPIs, build reliable data assets, and deliver dashboards that help us to improve our tooling and in the end support database engineers to ship faster and safer.

Your responsibilities include:

• Own the analytics roadmap for GenAI-assisted CI/CD: define KPIs (resolution time, code-proposal accuracy, cost impact, feedback/adoption) and complement DORA with diagnostic metrics.
• Design, build, and operate data pipelines from CI/CD systems (Jenkins/Azure, GitHub, JaaS) into HANA models; publish datasets and dashboards in SAP SAC and Grafana.
• Implement telemetry and guardrails for GenAI operations (hallucination/cost/latency metrics, SLAs) to ensure actionable observability.
• Investigate and resolve data quality issues; define data contracts and coordinate fixes with data owners.
• Run analyses and experiments on model/workflow changes; provide evidence-based recommendations for rollout decisions.
• Partner with Database Development stakeholders to integrate analytics into workflows and measure business impact.
• Mentor peers on metrics design, statistical thinking, and dashboard craftsmanship.

What you bring:

• University degree in Computer Science or a related field involving software engineering.
• Strong experience and hands-on analytics for production systems (CI/CD, developer tooling, or platform services).
• Strong SQL (SAP HANA Cloud preferred) and Python (pandas/NumPy); excellent data modeling skills.
• Proven experience delivering SAC stories and/or Grafana dashboards (or similar) with alerts and drill-downs.
• Working knowledge of CI/CD telemetry and DORA (DevOps Research and Assessment) KPIs; ability to go beyond DORA (DevOps Research and Assessment) to isolate bottlenecks.
• Familiarity with GenAI/LLM observability (hallucination, latency, cost) or strong interest to learn.
• Demonstrated rigor in data quality and lineage (end to end traceability of data); ability to debug discrepancies across systems.
• Clear communicator; fluent in English

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437457 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid