Senior Customer Solutions & Adoption Data Insights Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Role Overview

As the Customer Solutions & Adoption Data Insights Specialist, you are the analytical engine of the SAP Concur Product Success organization. In this role, you act as a vital data partner to the team members running critical programs with Customers and Partners. Leveraging your deep product expertise, you translate complex data environments into actionable insights that accelerate adoption and guide strategic decision-making. You are adept at cleansing data, writing advanced queries, and building dynamic dashboards that empower internal stakeholders and leadership.

Key Responsibilities

• Data Mastery: Ability to source, clean, and blend data from multiple systems to build a reliable single source of truth, automating quality checks along the way to ensure our reporting and dashboards are always accurate and actionable.
• Visualization & Storytelling: Build and maintain sophisticated, intuitive dashboards for the Product Success team and internal leadership to monitor program health and adoption KPIs.
• Strategic Collaboration: Act as a key consultant for Product Success, translating business questions into technical requirements and delivering clear, evidence-based recommendations.
• Customer-Facing Impact: Join customer-facing engagements when necessary to present usage insights, demonstrate value, and help clients optimize their journey with our products.
• Actionable Intelligence: Identify "friction points" in the user journey and provide the Product Success teams with data-backed strategies to improve retention and expansion.
• Office Presence: Collaboration with Product & Engineering teams based in this location, to showcase available insights and understand requirements for new reporting needs.

Qualifications & Skills

• BI & Visualization: Advanced experience with tools such as SAP Analytics Cloud, Tableau, Power BI, or Looker to create high-impact, "executive-ready" dashboards, with a keen eye for UX and clarity in design.
• Data Architecture: A solid understanding of modern data stacks, including cloud data warehouses (Snowflake, BigQuery, or Redshift) and ETL/ELT pipelines.
• Data Manipulation: Proficient in SQL and Python / R for querying, modelling, and automating insights, transforming messy multisource data into clean, analysis ready datasets.
• Product-Minded: A natural curiosity for how users interact with software and a drive to improve the customer experience through data.
• Educational Background: Degree in Data Analysis, Comp Sci, Engineering, Math, Business or equivalent experience. SAP Concur, Concur data models, SAP ecosystem integrations or other SAP offering knowledge would be a plus.
• Exceptional relationship-building skills: Ability to rapidly build trust, credibility, and influence across cross-functional teams, enabling effective collaboration and alignment around shared goals.
• Self-starter with strong sense of ownership: able to independently drive workstreams from concept to completion with minimal direction.
• Comfortable navigating ambiguity: Ability to remain decisive and solution‑oriented when faced with uncertainty, ensuring continuous progress and high‑quality outcomes.
• Strong communication & story telling Skills: Exceptional written and verbal communication skills, with the ability to simplify complex analysis into actional, executive-level insights.
• Project management/Prioritization Skills: Strong project management utilization skills; able to manage multiple concurrent analysis and deadlines.
• Data storytelling/UX for insights: Demonstrated ability to apply data storytelling and UX principles to maximize the clarity and usability of insights.
• Stakeholder influence: Ability to partner with Product Managers and others to influence decision-makers and drive adoption of insights across diverse stakeholder groups.
• Business acumen: Strong understanding of SaaS customer lifecycle metrics (adoption, retention, expansion) and how they impact business health.

Why Join Us?

• Bring your data prowess experience to life in creating intelligent insights to help us grow and accelerate adoption.
• Be at the forefront of cloud and data innovation at SAP Concur.
• Enjoy opportunities for professional growth in product success, product management, customer success, and data analytics.
• Work with a passionate, collaborative team dedicated to making a real impact for customers.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 102400 - 214300(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438518 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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