Senior Customer Success Manager - SAP Data & AI (South Region)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build:

You will be a trusted technical advisor and outcome-driven leader responsible for ensuring our largest customers adopt, consume, and renew SAP’s Data & AI portfolio—particularly SAP Business Data Cloud - SAP Datasphere , SAP Analytics Cloud, SAP Databricks and SAP HANA Cloud or equivalent enterprise grade data & analytics solutions. Working closely with Customer Stakeholders, Account Executives, Product Management, Solution Advisory, Implementation Services, and Partners, you will translate business goals into data and analytics adoption plans, drive long-term consumption, and protect and grow revenue.

• Lead post-sale customer engagement across onboarding, use-case identification, adoption planning, and architecture governance to maximize value and drive consumption.
• Create and execute strategic adoption plans that map customer business objectives to SAP technical capabilities and deliver measurable outcomes.
• Coach customers on enterprise data management, modern data architectures (data fabric, data mesh), and hybrid data strategies; advise CIOs and enterprise architects.
• Act as the technical bridge between business and engineering teams—facilitate technical reviews, governance sessions, and re-platforming discussions.
• Proactively identify upsell and cross-sell opportunities; manage renewal lifecycle from opportunity to close (CRM, pricing, legal, forecasting and consumption management).
• Track customer health and engagement using Customer Success platforms (Gainsight); own health scores and customer journey playbooks.
• Coordinate cross-functional resources (Value Advisory, Support, Deals Desk, Partners) to remove adoption blockers and accelerate time-to-value.
• Maintain expert knowledge on SAP Business Data Cloud, SAP Joule and Generative AI trends
• Travel to customer sites as needed (up to 30%).

What you’ll bring:

• 7+ years in IT with focus on Data Engineering, Analytics Consulting, Solution Architecture, and Technical Customer Success.
• Proven experience creating and delivering strategic adoption plans for mid-to-large enterprises.
• Strong working knowledge of SAP Datasphere, SAP Analytics Cloud (SAC), and SAP HANA Cloud or equivalent enterprise grade data & analytics solutions with the ability to explain business value to non-technical executives.
• Solid understanding of Data & Analytics architectures, enterprise data management, and modern data stacks.
• Demonstrated commercial acumen: experience with cloud bookings, contract and renewal management, consumption forecasting and revenue recognition.
• Excellent written, oral, and presentation skills; ability to translate complex technical concepts into business value for executive stakeholders.
• Willingness to travel up to 30%.

Preferred / a strong plus

• Hands-on experience or deep familiarity with SAP Business Data Cloud concepts and SAP Joule or equivalent enterprise grade data & analytics solutions
• Ecosystem awareness: practical experience engaging with Databricks, Google Cloud, AWS, Azure, or Snowflake.
• Functional domain knowledge in Lines of Business (Finance, Supply Chain, HR).
• Experience with Customer Success tools (Gainsight) and managing global or regional strategic accounts.
• Experience leading cross-functional, global teams and participating in regional/global workstreams.

Where you belong:

The SAP Data & AI CSM team is a collaborative group of technologists focused on helping customers become data-driven enterprises. We value knowledge sharing, entrepreneurial thinking, and a “pay it forward” culture. You’ll have opportunities to lead workstreams, influence product strategy, and contribute to world-class customer experiences.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446807 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid