Senior BTP AI Onboarding Advisor

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Business Technology Platform (BTP) is at the core of SAP’s AI-first strategy. As a Senior BTP AI Onboarding Advisor, you will serve as a strategic leader driving enterprise-scale adoption of SAP Business AI across SAP’s global customer base.

In this role, you will move beyond onboarding execution to shape AI activation strategy, influence executive stakeholders, and accelerate customers from initial enablement to scaled, agent-driven transformation. You will play a critical role in operationalizing the “AI-First, Suite-First” vision by guiding customers to embed AI across their business processes using SAP BTP, SAP Build, Joule, and AI Foundation services.

Operating within a global shared services model, you will set standards for AI onboarding excellence, elevate enablement assets, and serve as a subject matter expert for complex and high-value engagements.

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Key Responsibilities

Strategic Customer Leadership

· Act as a senior advisor to enterprise customers, guiding AI activation roadmaps and long-term adoption strategies.

· Translate SAP’s Business AI vision into actionable transformation plans tailored to customer architectures.

· Partner with account teams to align AI onboarding with commercial strategy and consumption growth objectives.

· Engage executive stakeholders to articulate the value of AI-enabled platform innovation.

Advanced Technical & Platform Enablement

· Provide deep, hands-on guidance across SAP BTP AI services, SAP Build (Joule for Developers / Joule Studio), Joule for Consultants, and AI Foundation services.

· Oversee complex onboarding scenarios involving entitlements, provisioning, AI unit consumption, and global account hierarchies.

· Articulate and differentiate SaaS vs. PaaS onboarding models, including architectural and commercial implications.

· Remove technical and strategic barriers inhibiting AI adoption at scale.

Global Enablement & Asset Leadership

· Lead the development and continuous refinement of global onboarding frameworks, customer-facing assets, and AI best practices.

· Design and deliver high-impact 1:many enablement programs to accelerate AI activation across regions.

· Mentor and support peer advisors in complex customer engagements.

· Build and sustain a strong cross-functional network across sales, consulting, CSP/CSM, product, and engineering teams.

Adoption & Consumption Growth

· Drive measurable increases in AI feature activation and AI unit consumption.

· Identify expansion opportunities through platform use case discovery.

· Provide feedback loops to product and strategy teams based on field insights.

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Required Skills & Expertise

Deep Technical & Commercial Expertise

· Advanced functional and technical knowledge of SAP BTP, including BTP Cockpit, global account structures, and subaccount configurations.

· Strong understanding of SAP’s Business AI strategy, including Joule, AI Foundation services, and SAP Build.

· Proven experience navigating BTP commercial models, including AI unit licensing and consumption tracking.

· Ability to confidently operate hands-on in the platform to validate architecture and demonstrate value.

Architectural & Strategic Fluency

· Strong understanding of cloud architecture patterns and platform extensibility.

· Ability to clearly articulate distinctions between SaaS and PaaS models and their onboarding implications.

· Experience aligning technical onboarding with broader enterprise IT and transformation strategies.

Leadership & Influence

· Executive-level communication and storytelling skills.

· Proven ability to influence without authority in a matrixed, global organization.

· High learning agility and passion for emerging AI technologies.

· Strong balance between strategic thinking and operational precision.

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Work Experience

· 5+ years of experience in consulting, presales, customer success (CSP/CSM), solution architecture, or account management roles supporting enterprise customers.

· 3+ years in a post-sales customer ownership role with accountability for adoption, value realization, and expansion.

· Demonstrated success driving cloud platform adoption and explaining architectural value to technical and business audiences.

· Experience working within global or shared-services delivery models strongly preferred.

Hiring at Grade T3 or T4

Location : Can hire anywhere in North America

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 107300-230600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452320 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid