SAP CX AI Business Architect (US Based)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**** NOTE: You must currently live near an SAP office location ***

About the Team:

SAP Customer Experience (CX) Services delivers advisory, implementation, and transformation services to help customers unlock value from SAP’s CX portfolio (Sales, Service, Commerce, Marketing, Consumer Products).

Working in a highly collaborative, global environment, we partner with customers, engineering, and partners to turn business strategy into scalable, production-ready solutions—aligned with SAP best practices, clean core principles, and SAP BTP extensibility.

As SAP advances AI-driven, autonomous customer experiences, CX Services leads the way—embedding generative and agentic AI into core processes while ensuring enterprise-grade security, compliance, and reliability.

What You’ll Do

Responsibilities:

• Serve as a trusted advisor and technical leader for customers, driving AI-powered CX transformation initiatives across SAP Sales, Service, Commerce, and Marketing solutions
• Lead customer-facing discussions, workshops, and executive engagements, shaping solution vision, architecture, and delivery approach
• Drive end-to-end solution design and execution for agentic and generative AI use cases embedded within CX business processes
• Translate SAP AI strategy (e.g., SAP Business AI, Joule, agentic frameworks) into practical, scalable customer solutions aligned with clean core principles
• Partner with customer stakeholders, SAP product teams, and internal architects to deliver measurable business outcomes and adoption
• Partner with SAP Sales team including AE, CSM and other stakeholders.
• Guide and mentor consulting teams across regions, ensuring consistent delivery quality, best practices, and architectural governance
• Lead solutioning for proposals, SOWs, and RFPs, ensuring alignment with customer objectives, timelines, and commercial models
• Identify opportunities for innovation and accelerators to improve delivery efficiency and customer value realization

Core Competencies

Enterprise CX & AI Transformation
Proven ability to lead complex CX transformations, embedding AI capabilities into enterprise workflows with measurable business impact

Customer Engagement & Advisory Leadership
Strong experience leading executive-level discussions, aligning business and IT stakeholders, and influencing strategic decisions

Systems Thinking Across CX Landscape
Deep understanding of how CX domains integrate with ERP and BTP, enabling scalable, end-to-end solution architectures

What You Bring

Requirements

• 10+ years of consulting experience, with a strong focus on SAP CX (Sales, Service, Commerce Cloud, Emarsys) and enterprise architecture principles or enterprise CRM transformations
• Experience leading solution architecture discussions, workshops, trade-offs, and technical governance.
• Proven ability to design and deliver cloud-based, integrated solutions using SAP BTP and clean core extensibility
• Proficiency in SAP BTP services (AI Core, AI Business Services, Integration Suite, Extension Suite)
• Experience applying Generative AI/LLMs in customer-facing scenarios (e.g., automation, recommendations)
• Advanced knowledge of GenAI architectures (RAG, agent orchestration, fine-tuning) and prompt engineering
• Strong background in ML frameworks (TensorFlow, PyTorch) and programming (Python, Java) and MLOps/LLMOps and model lifecycle management
• Familiarity with front-end technologies (JavaScript, HTML, Fiori) and API integration
• Experience with agentic systems, orchestration frameworks (LangChain, CrewAI, etc.), and A2A/MCP patterns
• Experience delivering end-to-end implementations in complex, multi-stakeholder environments

Why This Role Matters:

This role is critical in shaping how SAP delivers AI-powered customer experience transformations for its clients. You will operate at the intersection of business advisory, solution architecture, and delivery execution, turning strategy into tangible outcomes while helping customers adopt next-generation CX capabilities at scale.

#DA26 #LI-SP1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 151900 - 258300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446616 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid