SAP TS Private Cloud iXp Intern - ERP Customer Engagement

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP TS Private Cloud iXp Intern - ERP Customer Engagement

Location: São Leopoldo, Brazil

• You will support the Customer Engagement Lead in executing the TS Customer Engagement program by taking ownership of recurring operational tasks, maintaining clear records of engagements, and turning raw data into consumable insights.
• Your work will let senior team members focus on strategic actions while ensuring customer interactions, get-well plans, and post-mortems are meticulously tracked and reported.

Key responsibilities

• Maintain and update the engagement tracker and central repository for all get-well plans, post-mortems, action items, and escalation records.
• Produce and refresh dashboards and regular reports (ServiceNow / SAP Analytics Cloud/ / Data Analyzer / Excel) that show Customer Effort trends, escalation counts (CIM/CIC), SLA penalty claims, churn signals, and progress vs. get-well plans.
• Standardize and format customer analysis deliverables and templates (customer summaries, post-mortem templates, action-log templates) so they are presentation-ready for Front Office and account teams.
• Execute basic data pulls and data quality checks from internal systems; prepare input files for deeper analysis by the Customer Engagement Lead or analysts.
• Support proactive outreach lists by helping identify customers flagged as at-risk using provided criteria and automation rules.
• Assist in preparing materials for customer events and internal stakeholder meetings; coordinate calendar invites and logistics for engagement activities.
• Contribute to continuous improvement by proposing ways to streamline reporting, automation, and template usability.

Business impact

• Ensure timely, accurate, and consumable reporting that drives faster decision-making and better customer outcomes.
• Reduce lead time for escalation follow-ups and increase the capacity of senior team members to focus on high-impact remediation.
• Improve visibility of engagement progress across Solution Areas and help demonstrate measurable Customer Effort improvements.

Team environment and mentorship

• You’ll work directly with the Customer Engagement Lead, Product Family Heads and closely with Customer Engagement Advisors, MCC/Account Teams, TQMs, and Front Office colleagues.
• Regular 1:1 mentoring and weekly check-ins with your manager; access to subject-matter experts for training on SAP support processes, reporting standards, and stakeholder communication.
• Exposure to cross-functional meetings and the opportunity to observe or help prepare materials for Quarterly Business Reviews and customer engagements.

Learning opportunities

• Hands-on experience building business dashboards and stakeholder-ready reports (ServiceNow / SAP Analytics Cloud/ / Data Analyzer / Excel).
• Practical training in customer engagement processes, escalation management, get-well plan execution, and post-mortem analysis.
• Improve professional communication skills—preparing internal and customer-facing summaries and action trackers.
• Exposure to SAP Support landscape, cross-team collaboration (Development, Product Management, MCC), and how systemic issues are identified and treated.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently enrolled in a university program (Business, Data Analytics, Computer Science, Information Systems, Engineering, or related).
• Strong proficiency in Excel;
• Good written and verbal communication skills in English; professional-level communication preferred.
• High attention to detail, reliable follow-through, and strong organizational skills.
• Comfortable working with structured data, doing routine data quality checks and preparing clean deliverables.
• Collaborative mindset, adaptable to feedback, and respectful of cultural diversity in global teams.

Nice-to-have

• Basic SQL or scripting experience (Python, R, or similar) for data pulls/automation.
• Previous internship or project experience in customer support, operations, or analytics.
• Familiarity with SAP systems or enterprise support processes.

Where You Belong

The Technical Support, Private Cloud ERP Solution is the key organization behind SAP's core products, supporting SAP ERP, SAP S/4HANA On-Premise and Private Cloud Edition.

It also covers SAP Business One as well as new cloud solutions such as IBP (Integrated Business Planning) for Supply Chain, DMC (Digital Manufacturing Cloud) and beyond. With 800+ support engineers in almost every SAP Support Center around the globe, we are committed to providing technical support and real-time customer service to empower our customers in their digital transformation process towards a more intelligent, sustainable future.

As a people-focused organization, we foster an environment of creativity, growth, employee health and engagement under our overarching “How We Work” strategy, equipping our teams with the capability to minimize effort, improve customer loyalty and keep our success sustainable.

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448860 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid