SAP iXp Intern - CAS Cross Delivery

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - CAS Cross Delivery

Location: SAP Labs Latin America - São Leopoldo, Brazil (hybrid)

* Please add your resume in English

Meet your team

Global Customer Engagement

SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customers’ needs, helping to define and scope elements and outcomes aiming at a delivery of service excellence.
Cross Delivery and Customer Service Center unit focusses on achieving overall delivery consistency, efficient processes and providing top-notch customer service . The team is pivotal to supporting and scaling the business by serving as the central engine for delivery engagement and operations. We manage key functions including program management, process improvements, strategic supplier and contract management, and provide essential 24x7 first-level support via the CAS Service Desk.

What you’ll do

As a member of Cloud Application Services (CAS), you’ll work in a global environment of Cross Delivery and Customer Service Center for driving strategic process transformation, engagement model definition and end-to-end delivery excellence

• Support with process design aiming to remove complexity while striving for efficiencies.
• Contribute to continuous change management and cross-functional projects
• Data collection to track performance and analyze performance data against predefined KPI for the processes.
• Use insights from KPI analysis to drive continuous improvement efforts, identify opportunities for automation and bottlenecks from the process.
• Prepare weekly reports to support CAS operations and performance tracking
• Analyze data and generate insights on key metrics and SLA compliance
• Support monitoring and measurement of operational KPIs
• Create and maintain monthly performance reports and dashboards

What you bring

• Current enrollment in a Bachelor’s program in Information Technology, Computer Science, or a related field, to be concluded in approximately 24 months.
• Data Analysis and interpretation
• Analytical Thinking
• Project Management Skills
• Communication skills
• Advanced knowledge of Office Package (Power point, excel and others)
• Advanced written and verbal skills in English and Portuguese.
• An analytical mindset plus a “can-do” attitude
• Possess sense of business acumen, teamwork, innovative attitude, integrity, passionate, hands-on mentality

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!

#LifeAtSAP

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451268 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid