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Working at SAP

  • Company employees
    107,000

Hiring in

  • Global

Office locations

Lead customer cloud landscapes as an SAP Technical Service Senior Manager at SAP in Feltham, United Kingdom. This is a senior strategic advisory role focusing on technical health, governance, and cloud transformations for RISE with SAP customers.

Requirements

  • Proven background as an SAP technical specialist with hands-on SAP Basis expertise
  • Experience advising on cloud architecture, technology roadmaps, and governance standards
  • Experience leading major lifecycle activities including upgrades, migrations, and S/4HANA adoption
  • Fluency in English is required
  • SAP or hyperscaler platform certifications are an advantage
  • No specific degree requirements or minimum years of experience are explicitly stated in the posting

Skills & Responsibilities

  • SAP Basis: Manage hands-on implementation and steady-state operations including SAP HANA, databases, and networking to ensure landscape stability.
  • Cloud Architecture: Define architecture roadmaps, governance standards, and technology strategies aligned to long-term business objectives.
  • Risk Management: Proactively navigate critical escalations, manage risks, and build trusted stakeholder relationships across global teams.
  • Lifecycle Management: Lead major transformation activities such as upgrades, migrations, disaster recovery testing, and S/4HANA adoption.
  • Potential transition routes: People from SAP Basis Administrator or Cloud Architect roles may bring strong technical foundations and stakeholder management skills, alongside meeting the core SAP technical requirements.

Job description

Company Description

Job Description

What you'll bring

You are a proven SAP technical specialist with a background in cloud landscape ownership and enterprise technical advisory. You bring strong communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.

  • Hands-on SAP Basis expertise in implementation and steady-state operations, including SAP HANA, Unix/Linux, operating systems, databases, and networking.
  • Experience advising on cloud architecture and technology roadmaps, with the ability to define governance standards aligned to long-term business objectives.
  • Proven ability to manage risk proactively, navigate critical escalations, and build trusted stakeholder relationships across diverse, global teams.
  • Experience leading major lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core adoption programmes.
  • A practical and accountable approach to AI — you integrate AI agents into daily workflows, adopt human–AI collaboration practices, evaluate AI output quality, and engineer effective contextual inputs to drive reliable results.
  • SAP or hyperscaler platform certifications are an advantage.
  • Fluency in English is required for this role.

What you'll build

You will be the primary technical owner and strategic advisor for RISE with SAP customer cloud landscapes, responsible for stability, governance, and measurable outcomes across the full contract lifecycle.

  • Own end-to-end technical health across customer cloud landscapes, ensuring stability, performance, scalability, and compliance.
  • Define architecture roadmaps, governance standards, and best practices aligned to customers' long-term business objectives.
  • Identify and manage risks proactively, lead escalations, and coordinate timely resolution across customers and internal teams.
  • Lead lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4HANA and Clean Core transformation.
  • Drive automation and continuous improvement initiatives that deliver measurable outcomes from customer cloud investments.

Where you belong

Enterprise Cloud Services (ECS) is the delivery organization within SAP Global Cloud Operations, responsible for running the RISE with SAP private cloud offering for thousands of enterprise customers worldwide. The team is internationally diverse, operates across all major regions, and is built on a culture of deep technical ownership and proactive governance.

Qualifications

Additional Information

Travel: 0-20%

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Apply now
SAP

SAP Technical Service Senior Manager - ECS EMEA North

Feltham

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