SAP Mexico Next Gen - Cloud Outage Communications Associate

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Mexico Next Gen – Cloud Outage Communications Associate

Location: Monterrey, México

Expected Start: January 2026*

Duration: 24 Months

As a Cloud Outage Communications Associate, you will join the Global Cloud Infrastructure Delivery (GCID) organization — the team responsible for operating SAP’s backend technology and data centers that power all SAP Cloud solutions worldwide.

You’ll become part of the Risk and Incident De-Escalation team, which serves as the customer-facing interface for GCID and ensures end-to-end coordination of incident resolution and communications.

You will play an essential role in the Cloud Outage Communications team, helping manage global communications during major cloud incidents through the Integrated Outage Communication (IOC) and customer communication processes.

Key Responsibilities:

• Support the IOC process by coordinating and drafting timely, accurate, and transparent communications during global cloud incidents.
• Collaborate closely with Major Incident Management, Cloud Operations, and Infrastructure teams to ensure clear, customer-centric messaging about incident impact and resolution progress.
• Assist in preparing communication updates for SAP executives, regional leaders, and field colleagues.
• Monitor incident impact and escalate accordingly, ensuring business and customer priorities are always represented.
• Participate in a follow-the-sun shift model that ensures 24/7 global coverage, learning from experienced colleagues in multiple time zones.
• Contribute to process documentation and improvement initiatives to enhance SAP’s incident communication quality and speed.
  
  
  

Your work will directly impact SAP’s reputation for trust and transparency by ensuring customers, executives, and field teams are well informed during critical service events. Through your communication, SAP customers will feel supported, confident, and informed — even in moments of disruption.

You will gain a strong understanding of cloud infrastructure and operations within a global enterprise while developing executive communication, crisis management, and stakeholder alignment skills. This role will teach you how to translate complex technical issues into clear, business-relevant messages, building resilience, empathy, and leadership as you operate in time-sensitive environments. Working in a truly global model, you’ll collaborate daily with peers across regions and cultures, gaining direct visibility into how SAP manages large-scale operations and communicates with executives, field colleagues and customers.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• Recently graduated with a bachelor’s degree in communications, IT, Marketing, Journalism, International Business, Commerce, Linguistics.
• Experience or strong interest in crisis communication, customer support, or technology operations.
• Comfortable managing complex or sensitive topics with professionalism and discretion.
• Strong interest in cloud technologies, incident management, and global collaboration.
• Excellent written and spoken English communication skills (a second language is a plus)
• Ability to perform under pressure and maintain clarity in fast-paced situations.
• Strong collaboration and interpersonal skills across diverse, multicultural teams.
• High attention to detail and commitment to accuracy in messaging.

Nice-to-Have:

• Familiarity with SAP Cloud portfolio or similar enterprise cloud environments.
• Experience in virtual team collaboration or working in global, cross-functional settings.
• Curiosity about major incident management, executive communication, and service delivery.

Team-oriented individual with an “always learning” mindset — eager to grow in cloud operations and communications, and to keep developing skills in SAP’s cloud environment.

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 440042 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid