SAP iXP Intern -  SAP Data & Platform I&FS Support

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you´ll build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Position Title: SAP iXP Intern - SAP Data & Platform I&FS Support
Location: São Leopoldo, Brazil

Key tasks include, but are not limited to, the following:
• You will help delighting SAP customers by analyzing and resolving known errors, by referring to SAP's collective knowledge repositories, solved customer incidents, official documentation and checking the configuration.
• You will exhibit and learn about the following meta-skills to be recognized as a trusted advisor by your customers and your peers: Empathy, Growth Mindset, Critical Thinking, Active Communication and Strategic Understanding
• You will help ensuring SAP customers' systems and environments remain operational, accessible, secure and adequately integrated in their landscapes, as well as assist them in solving associated issues.
• You will share knowledge by creating Knowledge Base Articles, exchanging experiences, and discussing solutions with colleagues and collaborating in forums.
• You will learn many technical and business-related topics through classroom training, remote training sessions, mentoring and e-learning offerings.
• You will monitor and enable SLA fulfillment via queue monitoring.
• When needed, you will report errors to development teams.
• Conduct root-cause analysis of product and configuration issues.
• Close cooperation with other Product Support teams and Development Support.


What you bring:
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• Self-motivated, proactive and solution-oriented University Students currently enrolled to an IT related course with at least 2 years until graduation.
• Fluent English is required (oral/written), as you will be in contact with customers and colleagues globally via email, internal systems, and phone on a daily basis.
• Ability to troubleshoot, perform root-cause analysis and work in business-critical issues while managing own time effectively is key. • Can-Do attitude, Customer focus, strong communication skills (oral/written) and flexible approach to working in global teams. • Basic knowledge in SQL/database architecture, network protocols, operating systems (Unix/Windows) and SAP products would be beneficial. • Desirable knowledge in Information Security, cryptography, performance tuning at OS level, computer programming and debugging.

Our Technical Support organization is looking for an intern to join the Data & Platform I&FS support team. We are driven by a desire to provide our customers with outstanding technical customer service and delight them with a great support experience, reducing customer effort as much as possible. The main responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products. The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases. SAP Support is also on chat. As such, the intern is also going to interact with customer real-time. We are proud for having a environment where people can be themselves and have all support to learn the technical aspects needed to contribute with the team.

Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!
#LifeAtSAP
#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455542 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid