SAP iXp Intern - SAP Customer Success Operations Intern

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

The Virtual Customer Engagement Practice goal is to create an industry-leading Scale customer engagement experience that provides an easy-to-use digital entry point to self-help and guidance for our customers.

Within the organization, the Customer Success Operations team is the engine to guarantee SAP customer success strategy is executed at scale by building a strong foundation for growth through innovation and tools.

The team works strictly aligned with the Regional Virtual Customer Success Partner organization to listen and develop harmonized processes that are effective, technology driven and in line with the needs of the field.

Moreover, the Operations Leads elabour data insights that highligh the Scale business successes and areas of improvement, empowering teams and decision-makers across the organization to make informed choices on portfolio strategy, priorities and territory management.

We are a Global team, mainly based in Barcelona, but also in Brasil & Vancouver!

We run following our core values:
• Transparency • Collaboration & Trust
• Continuous improve mindset
Technology, processes and people are at the heart of our ongoing operations

What you’ll do:

Position title: SAP Customer Success Operations Intern
Location: Barcelona, Spain
Expected start date: April or May 2024

In this role, you’ll:

Support the Global Operation Manager and Team in numerous ways working to improve its efficiency, communication and ultimately the way the Customer Success team engages with our customers:
- Coordinate & execute weekly account assignment for all the Regions
- Oversee the process of account scope review globally - Provide data reports to guarantee visibility on the business
- Organize project management activities
- Suggest ideas and implement improvements for our current internal processes
- Support the preparation of executive presentations
- Coordinate the follow-up of weekly team meetings
- Participate in new initiatives relevant for the success of the organization

You will have the opportunity to develop a solid foundation and understanding of how SAP’s overall Customer Success organization is running.
You will join a dynamic international team. Besides great culture and team spirit you will find an innovative start-up mentality within the EMEA Digital Hub.

See for yourself: https://www.youtube.com/watch?v=mSRdNKvstpg

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

The ideal candidate has a strong interest in customer success in the tech world and its operations. He has expertise both in communications and in analyzing data.

To excel in this role, you need to possess:
• A positive self-motivated can-do attitude • Excellent communication and organization skills
• Analytical, trouble shooting and problem-solving skills
• Keen interest in continuous process improvement
• Flexible, self-aware, highly motivated and open to feedback
• Ability to work well in a team as well as independently


Education and qualifications:
• Bachelor’s in Business Administration, or a related field of study
• Expert use of Microsoft Business Suite (Power Point and Excel in particular)
• Preferred candidates with previous experience working in the Tech industry and/or in Customer Success

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SAP DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448317 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid