SAP Concur iXp Intern - Customer Success / Client Services Associate

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship – it’s the foundation for a career built on connection, creativity, and impact.

In this role, you will support our SAP Concur team in building strong relationships with customers after their implementation phase. You will help ensure a smooth post-implementation experience by coordinating client requests, supporting internal teams, and providing guidance to customers on how to best use their SAP Concur solutions.

You will work with a large international portfolio of customers and collaborate with colleagues across multiple teams to resolve questions, manage escalations, and deliver high-quality customer service.

As you grow in the role, you will also gain exposure to consulting activities such as system configuration and best-practice advisory for SAP Concur customers.

During your internship you will:

• Support coordination of customer requests and service inquiries for a global portfolio of SAP Concur clients
• Assist with triage and routing of client queries to the appropriate internal teams
• Help coordinate and document customer escalations and service requests
• Participate in operational customer calls and support communication with client administrators
• Gain exposure to SAP Concur configuration and consulting activities while working with experienced team members

This role provides hands-on experience with enterprise software, customer success processes, and global collaboration.

What You’ll Bring

We’re looking for someone who takes initiative, stays curious, and enjoys working with customers and technology in a global environment.

Essential qualifications

• Business fluency in English plus German, Italian, Spanish, or French
• Currently studying toward a Bachelor’s or Master’s degree (any field)
• Interest in technology, software solutions, and customer success
• Strong communication and interpersonal skills
• Ability to organize tasks, manage priorities, and work independently

Nice to have

• Previous experience in customer-facing roles, support, or service environments
• Strong analytical and problem-solving mindset
• Familiarity with MS Office tools and basic business processes

Where You Belong

You will join a team of 20 multicultural colleagues representing more than nine nationalities, working together from our Prague office to support SAP Concur customers across Europe, the Middle East, and Africa.

Our team focuses on delivering excellent customer service and helping clients get the most value from their SAP Concur solutions. Collaboration and knowledge sharing are key to our success.

Beyond work, we also enjoy spending time together – whether it’s team barbecues on our rooftop terrace, participating in sports events like the Spartan Race, or catching up after work on Fridays. When we cannot meet in person, we stay connected virtually through team coffee chats, games, and informal gatherings.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449259 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid