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Working at SAP

  • Company employees
    107,000

Hiring in

  • Global

Office locations

Join SAP as an SAP iXp Intern - Product Support in Toronto, Canada. In this hybrid paid internship, you will investigate and resolve critical system issues for Fortune 500 companies, collaborate with cross-functional teams, and master global SAP software. Candidates must be currently enrolled in a university degree in Computer Science, Business and Technology, or a related field, with excellent English communication skills.

Requirements

  • Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas.
  • Excellent English communication skills (written and oral).
  • Excellent diagnostic and technical analysis skills.
  • Knowledge of databases, operating systems, networking, security technologies, and object-oriented programming.
  • Experience working with customers and familiarity with SAP products are preferred but optional.

Skills & Responsibilities

  • Technical analysis and troubleshooting: Diagnose and troubleshoot distributed systems, databases, networks, and operating systems to resolve customer incidents.
  • Object-oriented programming and debugging: Utilize programming logic and languages such as Java, C++, and ABAP to investigate and reproduce customer issues.
  • Communication and collaboration: Partner with cross-functional teams and interact with development teams using English communication skills to provide final solutions.
  • Continuous learning: Master global SAP software and participate in queue management rotations while leveraging a curious and agile mindset.
  • Potential transition routes: Students and individuals from IT support, software development, or technical consulting backgrounds may bring relevant programming, networking, and analytical skills, alongside meeting university enrollment and communication requirements.

Job description

Company Description

Job Description

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - Product Support

Location: Toronto, Canada [hybrid position, 3 days per week working from the office]

  • Investigate and resolve critical system issues for Enterprise level Fortune 500 companies
  • Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters
  • Reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required.
  • Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
  • Develop strong working relationships with cross-functional teams within SAP.
  • Utilize state of the art collaboration channels like swarming, communities, etc.
  • Master SAP software that is being used by industries, governments and multinational companies around the globe
  • Participate in QM (Queue Management) rotation

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

  • Currently enrolled in a university degree in Computer Science, Business and Technology, or related areas
  • Excellent English communication skills (written and oral)
  • Excellent diagnostic and technical analysis skills
  • Ability to assess, plan and troubleshoot while collecting information about the customer issue
  • Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
  • Operating systems (Windows Server, Linux, command line interface)
  • Data communications and networking (HTTP, TCP/IP, DNS)
Apply now
SAP

SAP iXp Intern - Product Support

Toronto
Hybrid
Paid Internship
  • Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
  • Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging
  • Experience in troubleshooting distributed systems, including installation, migration and networking
  • Knowledge of business, logistical, and financial processes
  • Experience working with customers is a plus
  • Familiarity with SAP Products & Solutions (SAP ERP, BTP, S/4HANA) is a plus
  • Where You Belong:

    Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

    1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

    2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

    3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

    A global team characterized by a fostering a Supportive environment – we encourage expression, collaboration, individuality and diversity, spanning a range of nationalities and languages. Working on world class cloud products and services – enhancing your technical and SAP knowledge. Our locations also boast strong Innovation and Employee Engagement teams that help to foster an innovative spirit and ensure the well-being of everyone.

    Follow @LifeatSAP on Instagram and don't miss anything about our experiences worldwide!

    #LifeAtSAP

    #SAPNextGen

    Qualifications

    Additional Information

    About SAP
    With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
    As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

    We win with inclusion
    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
    SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
    For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

    Compensation Range Transparency
    SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

    Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

    AI Usage in the Recruitment Process
    For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
    Please note that any violation of these guidelines may result in disqualification from the hiring process.

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