SAP iXp Intern - Customer Renewal Executive Associate

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – Customer Renewal Executive Associate

Location: Prague, Czech Republic

Expected start date: April/May 2026

As a Customer Success Renewal Intern, you will support the renewal execution process for SAP’s customers across EMEA, working closely with our Customer Renewal Executives and extended virtual account teams. You will help drive operational efficiency by assisting with administrative tasks and internal coordination, contributing to successful customer renewals in regions such as the UKI, BENELUX, Nordics, France, Italy, Southern Europe, the Middle East, and Africa.

• Partnering with Customer Renewal Executives, Customer Success Managers, and the extended Account team to deliver seamless renewal execution and support SAP revenue protection and growth.
• Learn and follow SAP’s internal processes to help manage key steps in the customer renewal journey.
• Assist the team with administrative tasks such as preparing documentation, updating internal systems, and maintaining accurate records.
• Help ensure data quality and consistency by performing regular data checks and updates in relevant systems.
• Build your knowledge in commercial and revenue management, gaining valuable insights into business operations.
• Support the end-to-end renewal process by assisting with contract updates, replacements, and internal documentation.
• Learn about SAP’s cloud offerings, commercial terms, and the fundamentals of customer renewals and negotiation.
• Perform administrative tasks, ensuring accurate maintenance of customer, contract, and product data in internal systems.
• Collaborate with cross-functional teams, including Finance, Legal, and Commercial, across different EMEA regions to help ensure timely and smooth renewals.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• A proactive and positive attitude, with a willingness to learn and contribute to a fast-paced team environment.
• Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders such as finance, legal, and commercial teams.
• Good organizational skills and attention to detail - you are comfortable managing multiple tasks and following through on deadlines.
• Familiarity with Microsoft Office (Excel, Outlook, Word); any experience with CRM tools is a plus, but not required.
• A team player mindset, eager to support others while developing your own skills.
• Availability to work part-time alongside your studies (flexible scheduling possible).

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Advisors showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you.

The mission of the Customer Renewal Center is to achieve #Quest4Zero every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to discussing how you can contribute to and thrive in this culture of success. Join us and become a vital part of our mission-driven team! Join us in driving success and growth at SAP!

You can expect professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work-related activities (volunteering, charity, sport events.).

This role is based at the modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448063 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid