SAP iXp Intern - Ariba Source to Contracts Customer Support

We help the world run better
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What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – Ariba Source to Contracts Customer Support

Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

• Technical support fundamentals for SAP Ariba Source-to-Contract (S2C) solutions, including sourcing, supplier management, and contracting.
• Hands-on experience supporting one of the leading cloud-based Source-to-Contract (S2C) software platforms.
• Analytical, troubleshooting, communication, and stakeholder management skills through customer-facing support work.
• Work in a cross-cultural environment and team.
• Analyze and resolve customer and end-user issues by leveraging knowledge bases, reproducing scenarios, and validating tenant-specific configurations within SAP Ariba solutions.
• Advise customers on SAP Ariba processes, functionality, and configuration questions, translating best practices into practical steps.
• Create and maintain high-quality knowledge assets (how-to guides, FAQs, solution articles), and proactively share insights to reduce repeat incidents.
• Partner closely with SAP support and product teams to escalate complex cases, drive root-cause fixes, and feed learnings back into product improvements.
• Contribute to continuous improvement initiatives across support processes and tooling, including automation, quality assurance checks, and support-readiness playbooks.
• Pilot and adopt AI-assisted support practices (case summarization, suggested solutions, knowledge gap detection), measuring impact on response and resolution times.
• Participate in small projects to improve customer and support team experience.

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative.

Ideal for students who are curious, analytical, and excited to make processes better for users and customers.

• Education: Bachelors in a related field.
• Eligibility: Must be currently enrolled.
• Advanced English skills; knowledge of Spanish is a plus
• Customer-centric mindset and willingness to develop this behavior
• Strong teamwork skills – “One for all, all for one” attitude
• Openness to feedback and commitment to helping colleagues grow
• Ability to work in a cross-cultural environment and team
• Desirable experience in customer service or help desk environments
• Ability to work within structured time frames and apply creative problem-solving

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

The SAP Ariba Source-to-Contract (S2C) Technical Support team helps customers successfully use SAP Ariba solutions for sourcing, supplier management, and contract lifecycle management. Our team partners with customers to resolve product, configuration, and process-related challenges while delivering an exceptional support experience. Why this internship matters? It helps customers achieve savings, speed, and compliance by digitizing and standardizing sourcing and contracting. Reduces risk through better supplier due diligence and contract controls. The work you do improves how buyers and suppliers collaborate on real-world events and agreements that directly influence business performance and resilience. You'll have exposure to leading cloud solutions for sourcing, supplier management, and contract lifecycle management used by global enterprises. We believe that great ideas don’t care about hierarchy they can come from anyone, including our interns. Our culture is built on curiosity, collaboration, and continuous learning. We don’t expect you to know everything on day one; instead, we look for people who are excited to ask questions, experiment fearlessly, and learn from mistakes.

You’ll thrive here if you love solving puzzles, thinking creatively, and sharing your unique perspective. We pair exciting, complex challenges with structured mentorship. You’ll be part of a supportive team that encourages you to take ownership of your projects, while giving you the safety net and guidance you need to succeed.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 457298 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid