SAP iXp intern - Analytics Support

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp intern - Analytics Support
Location: São Leopoldo, RS (hybrid 3x per week)

• Support customers by analyzing and resolving technical issues for Enterprise level Fortune 500 companies through SAP support channels.
• Analyze complex, real world, unique problems; often working in production environments.
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Collaborate with the team in exploring AI-powered tools and automation features that improve support efficiency and customer experience.
• Contribute to knowledge-sharing initiatives by documenting solutions and identifying opportunities for process optimization.
• Learn how AI and intelligent technologies are being integrated into enterprise support operations and customer service workflows.

What You’ll bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

Required

• Currently enrolled in a University degree in Computer Science, Business and Technology, or related areas
• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• Interest in Artificial Intelligence and emerging technologies, with curiosity about how AI can improve customer experience and support operations.
• Openness to learning and exploring AI-powered tools and automation solutions in a support environment.
• Analytical mindset with interest in problem-solving and process improvement.

At least some of the following subject matter

• Databases (SAP HANA, Oracle, DB2, SQL Server, MySQL, etc.)
• Operating systems (Windows Server, Linux, command line interface)
• Data communications and networking (HTTP, TCP/IP, DNS)
• Security and Authentication technologies such as SAML, Kerberos, SSL, and SSO.
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic, debugging
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)

Preferred

• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes
• Experience working with customers is a plus
• Previous internship experience would be an asset

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

We are the Analytics Team, part of the Data & Platform within the SAP Technical Support, our team values learning and sharing knowledge. Together, we uplift and support one another, always speaking our truths with honesty and integrity. We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun. Our office serves as a hub for connection, where we forge strong bonds as a team. We approach our work with an insatiable curiosity, constantly seeking to expand our understanding assist and respect both our fellow teammates and valued customers.

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We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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