SAP iXp Intern - Cloud ALM Support

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - Cloud ALM Support

Location: São Leopoldo, RS [hybrid position, 3 days per week working from the office]

• Develop broad knowledge about the Focused Run product and use your IT skills to troubleshoot issues faced by customers and provide solutions across different channels, like
• cases, chat and phone.
• Provide professional, courteous, and prompt technical support via multiple channels for Application Lifecycle Management product, like case, chat and others.
• Progressively learn new areas in Focused Run and Cloud ALM as required.
• Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
• Document technical solutions via the SAP Knowledge Management Strategy.
• Effectively and independently handle customer interactions and challenging customer problems, determining the priority levels, negotiating, and setting expectations with customers.
• Maintain poise and professionalism in all customer interactions.
• Adapting to business needs is a requirement.
• Adopt AI in your day-to-day activities
• Look for new ways to use AI to improve E2E processes and gain efficiency
• Learn and apply the best End-to-end case processing practices.
• Assist in the Quality Assurance of new product versions and help to enhance the team’s performance and daily work by suggesting improvements to processes and tools.
• Put in practice and enhance different subjects you studied throughout your IT graduation, helping customers to manage their IT area.

What You’ll bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• Interest in Artificial Intelligence and emerging technologies, with curiosity about how AI can improve customer experience and support operations.
• Openness to learning and exploring AI-powered tools and automation solutions in a support environment.
• Analytical mindset with interest in problem-solving and process improvement.
• Good customer interaction skills and willingness to learn more about soft skills.
• Willingness to understand and adopt Customer Support E2E Methodologies (Swarming, Pulse, Knowledge Management).
• Willingness to work with customers across multiple channels (Chat, Virtual sessions etc.)
• 3rd level degree in IT or related discipline, finished or ongoing.
• Strong communicator and a skilled listener
• Fast learner.
• English is a must.
• Analytical outlook with good aptitude for problem-solving.
• Ability to work in a global team across multiple time zones and diverse cultures.
• Work or academic experience with network, Windows, Unix and programming are an advantage.

Where You Belong:

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

We’re a diverse team of 17 experts divided into different areas of expertise supporting the product family of Cloud Application Lifecycle Management, including the product Focused Run. Teamwork is one of the core team values. The Focused Run functionalities help customers to run, manage and optimize their big sized solutions, making it a central piece for customers to manage their systems in their IT landscape. With that, by supporting Focused Run you will learn and develop a perspective of how the different SAP solutions work together to support customers and learn a diverse set of skills across ALM and other SAP products and platforms.

**Please, upload your resume in English

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452138 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid