SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Customer Office Expert (COE) for Customer Identity Access Management (CIAM) Solution portfolio in the Business Technology Platform line of business, is responsible for driving revenue, identifying new business opportunities, and accelerating cloud migration and adoption for our customers with a special focus on new name booking growth. It demands a comprehensive understanding of SAP technologies, CIAM or IAM technology and data management to effectively communicate these solutions value to prospective customers. As part of the Business Technology Platform team, the SAP CIAM COE will drive global programs as well as will work closely with regional Sales and Customer Success to drive business development, consumption and renewals. Your efforts will span the customer value journey and will require you to work across board areas

What you’ll do

• Sales Strategy and Execution
• Develop and execute comprehensive strategies to promote SAP CIAM.
• Drive effective demand management by forecasting pipeline health, identifying coverage gaps, and coordinating with field and partner teams for effective demand generation.
• Identify and prioritize CX and BTP customers with potential for CIAM opportunity
• Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM.

• Consumption and Customer Renewals
• Act as executive sponsor and COE within SAP CIAM accounts.
• Develop and execute comprehensive renewal strategies.
• Drive customer adoption and consumption of SAP CIAM solution, identify adoption gaps and strategies to promote new product innovations.

• Customer Engagement and Relationship Management
• Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
• Engage in consultative conversations to understand customer challenges, articulate the value proposition and recommend CIAM and ECPM technologies.
• Provide exceptional customer service to ensure client satisfaction and foster long-term partnerships.

• Product Expertise and Demonstration
• Serve as an expert on SAP CIAM offerings
• Work with Product Managers and Product Marketing to define and execute new and innovating go to market initiatives.
• Deliver compelling presentations and demonstrations to showcase the benefits of SAP's CIAM solution internally and externally to the business.

• Collaboration and Resource Management
• Work closely with internal stakeholders from Customer Success, Partner ecosystem to support customer engagements and accelerate deal closure.
• Strong alignment with the Account teams, Customer Success Partners & Partner Business manager to drive successful adoption and consumption of SAP CIAM.

• Forecasting & Reporting
  • Own accurate forecasting for SAP CIAM pipeline & bookings.
  • Report regularly to global leadership and contribute to QBRs with actionable insights and progress updates.

• Share best practices and success stories across global sales, partner and customer communities.

What you bring

• Required:
• 5+ years in technology or cloud software sales, ideally in CIAM, IAM or similar technologies.
• Proven track record of driving complex enterprise deals.
• Strong knowledge of enterprise technologies and architecture.
• Excellent communication, negotiation, and presentation skills.
• Ability to articulate complex technical concepts, their value and translating them into clear business outcomes
• Strong analytical skills with a focus on identifying customer needs and providing solutions.

• Preferred:
• Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform.
• Proficient in CIAM technology and experience in positioning solutions focused on CIAM.
• Extensive industry network for business development.
• Familiarity with SAP’s sales methodology, internal systems, and GTM motions
• Familiarity with the SAP Business Suite and SAP Line of Business solutions.
• Understanding of AI-readiness and data-driven transformation narratives at the CxO level.
• Understanding of industries and vertical markets for CIAM growth.

Soft skills:

• Exceptional written and verbal communication skills.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization. Why This Role Matters

As SAP shifts to a cloud-first, AI-ready future, SAP CIAM is a critical engine powering digital transformations. Your impact will be felt in driving innovation, shaping go-to-market(GTM) strategy, and helping customers make the leap to a future-proof cloud platform for their customer and consumer data

Meet your team

SAP CIAM within SAP’s Business Technology Platform portfolio at SAP is rapidly growing and playing an increasingly critical role, serving as the platform for all innovation for customers across all industries.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433115 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid