SAP Concur, Senior Customer Success Manager (Regulated Industries)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Concur, Senior Customer Success Manager (Regulated Industries)

Preferred Locations: SAP Office, United States. (Atlanta, Chicago, Dallas, Northern Virginia preferred)

Company: SAP Concur

JOB DESCRIPTION

SAP Concur is looking for a Senior Customer Success Manager to work with enterprise customers exclusively in the Healthcare industry vertical. The ideal candidate is a customer success professional who executes on two primary charters: help customers achieve their business goals and expand the adoption of SAP Concur’s technology footprint. Partnering with cross-functional teams in sales, pre-sales, services and support, Senior CSMs cultivate mid, and C-level relationships at each account, bringing data-driven insights to life in intentional, strategic, and relevant ways as part of a larger account engagement strategy which builds high-trust relationships. This role will see success measured through growth, attrition, retention, demand generation metrics, and overall customer relationship health. The Healthcare vertical is part of the Enterprise Americas Regulated Industries portfolio, which is a strategic growth area for SAP Concur in 2026 and beyond.

As a market leader in enterprise travel, expense and corporate spend management technologies, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively grow their businesses. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

Requirements:

• Successful experience managing complex SaaS clients up and down the ARR stack with a high-level of focus and intensity
• Excellent business acumen paired with strong communication capabilities rooted in curiosity, seeing conflict as opportunity, and bringing a desire to constantly learn and improve soft skills
• Adept at running and evolving proactive, targeted customer engagement strategies within existing frameworks and utilizing a variety of tools/methods
• Facilitation of executive meetings that measure progress which aligns to a strategic vision
• Driven to deliver value to clients in support of profitable growth and retention goals
• Establish success metrics with the customer as a strategic partner, focused on relevant goals and measurable outcomes which drive business impact
• Run your business on the numbers: familiarity with SaaS/cloud recurring revenue economics; accurate, detailed risk, growth and attrition forecasting; understanding of whitespace impact; consistency in reporting
• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
• Self-aware, able to prioritize multiple competing priorities and stakeholders, fearless, force multiplier within the RI CSM team

Preferred Experiences:

• Undergraduate degree
• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value-based engagement for cloud technologies
• 25% travel. Semi-regular in-person customer engagement is crucial
• Experience working in/consulting with/selling to the broader Healthcare market: acute/non-acute care, hospital systems, outpatient, insurance, ancillary services, retail
• Demonstrable knowledge of Healthcare industry trends, technology trends, decision making processes, stakeholder personas

SAP Concur employees are well taken care of. Here are some perks and top benefits to highlight:

• Medical, dental and vision options, including for domestic partnerships
• Generous vacation and holiday time
• Pre-tax flexible spending accounts for health and dependent care
• Employee Stock Purchase Program
• Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
• Local, National, and Global Employee Networking Groups

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444811 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid