Returnship_Client Delivery Manager (SAP Basis with HANA) (5-8 Years)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

• CDM Owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)

• Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement​

• Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed​

• Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners​

• Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)​

• Manages proactive delivery of service plans and reactive support requests

• Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team)

• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.​

• Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit​

• Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery​

• Expected to spend up to 20% of time onsite at client location

What you'll bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management
• SAP Implementation experience with strong knowledge and hands on experience
• Datacenter migration understanding • Process affinity and strong process orientation
• Experience in working with cross-cultural teams or individuals.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial) such as BASIS, HANA.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues. Executive communication skills are desirable,
• Ability to work under pressure and constantly add value to customer and within organization.
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Having ITIL knowledge and/or certification is plus.
• Any Certification on Hyperscalers such as Azure, AWS or GCP is plus
• 5 plus years of IT industry experience (SAP technology and eco system)
• Minimum 2 years of experience in customer facing role

Meet Your Team:

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Within the Customer Services and Delivery board area, the focus of the Enterprise Cloud Services(ECS) is delivery of Rise with SAP offering covering Managed Cloud and Technical Delivery packages.
ECS is delivering and running customers SAP Systems. We deliver services from all regions EMEA/AMER/APJ/MEE) having a strong international focus and cultural diversity. Our organization is expanding its customer facing units across the globe.

To increase our client delivery management strength in India, ECS Organization requires talented, hands-on experts in application and technology areas, ideally candidates who are also in interested in combinations.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420587 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.