Process Owner - Intelligent Deal & Renewal Process Transformation

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

You will help shape the future of SAP’s deal and renewal experience - simple, automated, and increasingly supported by Artificial Intelligence.

Your responsibilities include:

• Take ownership of parts of the Manage Deal and Manage Renewal processes and steer them with clear direction

• Work confidently with Experts and Senior Management across SAP to align decisions and keep all teams connected

• Design flexible and automated process and system flows in close collaboration with IT delivery teams to support future business needs

• Identify practical ways to use agent‑based Artificial Intelligence to remove manual work and speed up deal and renewal activities

• Partner with Business, Process, and IT teams to identify improvement opportunities and ensure the Deal and Renewal processes you are responsible for runs smoothly from start to finish

• Work closely with Global Commercial Finance to connect policy topics with process needs and turn complex business and policy changes into clear requirements and updates

• Contribute to improving renewal and self‑service features in SAP for Me, including supporting adoption of MCCA renewal flows

• Help define useful KPIs to track performance and guide improvement actions

What you bring:

• Bachelor’s or Master’s degree in Business Administration, Information Systems, or a related field

• 5+ years of experience in Business Process Management, Business Operations, Controlling, Global Commercial Finance, or in a customer‑facing role

• Strong analytical skills and the ability to turn complex topics into clear actions

• Experience working with SAP systems and a data‑driven approach to decision making

• Proven ability to improve cross‑functional processes with a focus on simplification and automation

• Strong stakeholder management, including handling risks, escalations, and steering discussions

• Excellent interpersonal and communication skills in English, enabling effective collaboration across teams

• Proactive, strategic mindset with the ability to anticipate issues and develop practical solutions

Meet your team:

The Global Deal and Renewal Process Office, part of CPIT Customer & Partner Deal Execution, drives SAP’s digital-first, AI-enabled Cloud deal and renewal experience. We simplify, automate, and enhance key process areas while bridging business and IT.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443240 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid