Principal Product Manager, Joule at Concur, Vancouver

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Meet the Team

We lead the initiatives that matter most to SAP Concur’s customers and business, driving the success, quality, cost, and delivery of complex products and cross-functional efforts across Product & Engineering. Everything we do ladders back to our vision: a world where travel and expenses practically manage themselves, so customers can focus on what matters most.

A key part of that future is Joule, SAP’s AI assistant, which is introducing a new way for users to interact with enterprise software.

We look for leaders who are energized by:

· Solving high-impact, ambiguous problems that span multiple products, teams, and stakeholders

· Setting direction in complex environments, not waiting for clarity but creating it

· Driving alignment across large, cross-functional organizations

· Tackling strategically important challenges with real customer and business impact

· Context-switching without losing the through-line of outcomes

· Doing what it takes to deliver, regardless of org boundaries or job titles

What You Will Do

As the Principal Product Manager for Joule at Concur, you will maintain the end-to-end view of how Joule is implemented across Travel, Expense, and Platform, ensuring these capabilities come together into a coherent customer experience. This role connects strategy, platform integration, customer adoption, and operational readiness for Joule within the Concur ecosystem.

· Own the overall Joule product strategy for Concur, ensuring initiatives across Travel, Expense, and Platform align and deliver meaningful customer value

· Partner with Travel, Expense, and Platform product managers delivering Joule capabilities in their products to drive consistency across products.

· Develop a deep understanding of Joule provisioning, activation, and SKU onboarding, working to reduce friction in customer adoption

· Represent Concur with SAP’s central Joule teams, aligning Concur use cases with the Joule platform roadmap and coordinating integration with Concur services

· Work closely with engineering, design, go-to-market, service delivery, and support teams to drive adoption and continuously improve Joule capabilities

· Stay close to customer feedback, onboarding challenges, and support issues, identifying opportunities to remove friction in real workflows

· Partner with commercial teams on Joule packaging and entitlements, including Base vs. Premium capabilities

· Ensure Joule delivers a reliable production AI experience, including clear conversational behavior, error handling, recovery paths, and readiness for major releases

· Partner with legal, security, and compliance teams to ensure Joule capabilities meet enterprise governance and trust requirements

· Own end-to-end outcomes across Joule initiatives, resolving cross-team dependencies and ensuring delivery translates into adoption, usage, and improved customer workflows

· Drive Joule adoption with clear usage reporting, defining and tracking metrics (activation, active usage, workflow completion, deflection, etc.) to ensure Joule delivers measurable customer and business value

· Establish and enforce consistency across Joule implementations (testing, evaluation, documentation, release readiness), applying shared standards and practices across Travel, Expense, and Platform

What You Bring

· Strong product management experience leading cross-functional initiatives in complex, matrixed organizations

· Ability to define strategy while staying close to execution, translating ambiguous problem spaces into practical solutions that deliver real outcomes

· Solid technical understanding and the ability to work closely with engineering teams to diagnose issues, understand platform constraints, and navigate system dependencies

· Working knowledge of modern AI systems (e.g., LLMs, prompts, grounding, evaluation, and limitations) and the ability to translate those capabilities into real product use cases

· Empathy for customers, service delivery, and support teams, with a willingness to dig into onboarding challenges, adoption issues, and real-world product friction

· Experience operating in environments where products are live and evolving, balancing roadmap priorities with day-to-day problem solving and issue triage

· Strong influence and stakeholder management skills, able to align multiple teams and drive decisions without direct authority

· Experience working with platform products or APIs, coordinating capabilities that span multiple products and teams

· A track record of owning high-impact products or initiatives and driving them from strategy through delivery and adoption

What Success Looks Like in the First 12 Months

· Establish a clear end-to-end view of Joule capabilities across Concur, including roadmap, dependencies, and ownership across Travel, Expense, and Platform teams

· Improve the Joule onboarding and SKU activation experience, working with engineering, service delivery, and support teams to reduce friction and address common customer issues

· Create a structured feedback loop between product, support, and engineering to track, prioritize, and resolve Joule-related issues more efficiently

· Strengthen collaboration with SAP’s central Joule teams, ensuring Concur use cases are represented in platform discussions and aligned with the broader Joule roadmap

· Increase customer adoption and usage of Joule capabilities, identifying opportunities to simplify workflows and deliver clear value for travelers, managers, and administrators

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $144,600 - $322,500CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451179 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

​