Premium Engagement Deal Support and Contracting Specialist MEE (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE POSITION

In the SAP Customer Success Board Area for Services Sales within EMEA, we are a Services Deal Desk unit to assist our front-line Sales team to execute Premium Engagement agreements with our customers. Our team within Customer Business Support is part of a bigger Field Business Support unit and consists of several in-country specialists with focus on deal support and contract creation for dedicated SAP services offerings.

Our Premium Engagement EMEA Core Team provides support to the sales teams in the wider Deal Execution process for Premium Engagements throughout Europe with the following three main areas/tasks:

Deal Support Manager

• Triaging requests to validate and prioritize support requirements
• Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
• Setting up a deal and quote in the SAP Harmony deal system
• Initiating approval requests for quotes in the Harmony System
• Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and business approvers to facilitate approvals where needed
• Submitting the order form to the customer or opportunity owner for signature using DocuSign after approvals

Contract Specialist

• Become an expert in the standard Services contracting process for all Premium Engagement Offers and be able to advise internal customers as required.
• Completing contracts using state-of-the-art automation for most cases
• Create – with the support of other specialists - larger customer specific potentially non – standard contracts
• Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
• Support change activities to enable a best run Deal Execution and Contracting process in EMEA

Projects

• Drive projects to continuously proceed with automation and standardisation in order to speed up the process of contract creation and delivering best value to our customers
• Work with local, regional and global peers to create a great customer experience for our internal and external stakeholders
• Work with peers to establish efficient cross-country support measures

YOUR PROFILE

• Strong self-organisation skills - this includes the ability to manage several deals in parallel -across different processing stages- within a given (often challenging) timeline, and all deals to be managed in unison
• Profound knowledge of general corporate business practices, commercial contracting regulations and principles
• Strong mindset and willingness to follow internal processes and procedures to ensure all required approvals have been obtained and recorded as per the relevant regulations
• reliability and assertiveness
• Ability to quickly identify risks and issues, providing solutions by suggesting suitable alternatives to solve issues at hand, escalating matters within the business where necessary
• Good level of stress resistance, ability to work well, prioritize and remain calm and professional especially under pressure, whilst managing multiple contracts in parallel and meeting tight timelines especially at month and quarter ends
• Ability to own and manage a problem, by ensuring it is resolved or concluded as quickly as possible.
• Ability to clearly explain outstanding deal or contractual issues to the stakeholders and confidence to participate in unscheduled ad hoc meetings
• Fluency in German and English, both spoken and written, is a must. Other languages like e.g. French, Turkish, Spanish, Russian are beneficial but not mandatory
• Proven track record of successfully working on similar set ups as detailed in the above Job Description
• Experience of working either directly within Sales, Sales Support or Deal Support Operation Functions is preferred
• Experience with Harmony, CMS, CRM, ISP, DocuSign is preferred
• A history within SAPs Premium Engagement`s Support Organisation would be a big plus

ABOUT THE TEAM

The Customer Business Support (CBS) is part of Global Services Operations in the Customer Success Board Area. The CBS teams acts as ONE operational backbone to support our Services business in Deal Execution and Delivery Operations. The CBS Premium Engagement Core team is a great, high performing, dynamic and diversified team, very supportive of each other, with an established best practice exchange routine and a great innovative team spirit. We are looking for someone embracing the chance to grow and learn continuously, and keen to get insights into the international deal support and contracting of SAPs Premium Engagement Services for our Top Accounts. If you want

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 425416 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid