Post Sales Support Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Role

As part of the Global Commercial Finance CoE, you will act as a trusted partner to Sales, Legal, and Revenue teams across EMEA. Your mission is to enable seamless post-sales operations, ensuring compliance, accuracy, and customer satisfaction while driving process innovation.

This role is not just about executing tasks - it’s about problem-solving, collaboration, and influencing outcomes. You’ll work in a dynamic environment where adaptability, ownership, and proactive thinking are key to success.

What You Will Do

Your impact will be measured by how effectively you navigate complexity and deliver value. Key responsibilities include:

• Decision-Making & Risk Assessment: Review and accept post-sales requests (addenda, terminations, transfers, and many more) with a focus on compliance, accuracy, and business impact.
• Advisory: Guide internal stakeholders on contracting and approval requirements, ensuring clarity and confidence in every interaction.
• Customer-Centric Problem Solving: Respond to internal queries within agreed SLAs, prioritizing resolution and relationship-building.
• Digital Fluency: Use SAP and related tools to manage transactions end-to-end, leveraging data for insights and efficiency.
• Innovation & Continuous Improvement: Identify opportunities for automation, standardization, and process optimization.
• Collaboration: Coordinate across regions and functions, contributing to projects that shape future workflows.
• Knowledge Sharing: Create and maintain process documentation to enable scalability and learning.

What We Value

We value mindset and capability, not just credentials. Success in this role requires:

• Ownership Mentality: You take initiative, make decisions confidently, and follow through.
• Agility & Resilience: You thrive under pressure, adapt quickly, and maintain focus in changing environments.
• Influence Without Authority: You build trust and drive alignment across diverse teams.
• Curiosity & Growth Orientation: You seek better ways of working and embrace learning opportunities.
• Customer Awareness: You anticipate needs and deliver solutions that create positive experiences.
• Data-Driven Thinking: You use insights to guide decisions and improve outcomes.

Preferred Experience & Skills

(Degrees and titles are secondary—what matters is capability)

• Background in Finance, Economics, or related fields or equivalent practical experience.
• Strong analytical and organizational skills.
• Proficiency in MS Office and SAP (or similar ERP systems).
• Fluency in English; and good knowledge German is required.

What You Can Expect

• A culture that values impact over hierarchy and skills over titles.
• Opportunities to shape processes, influence decisions, and grow your career.
• Flexibility, work-life balance, and continuous learning.

Note from Your Future Manager:

"I’m excited to meet professionals who bring energy, curiosity, and a solutions-driven mindset to the team. Let’s talk about how you can make an impact here."

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452889 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid