Partner Delivery Management Senior Specialist

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Responsibilities & Tasks

The Partner Delivery Management Senior Specialist is focused on customer success by facilitating SAP software deployments via the partner ecosystem. PDMs manage partner delivery related activities across the entire LACE lifecycle of our customers, largely by facilitating successful deployments of the specific Line of Business (LoB) as part of the intelligent enterprise.

The main focus of this position is to ensure delivery quality of SAP’s ecosystem in areas aligned to SAP’s strategy. In this context, the PDM Expert is the central advisor to the partner, owning the post-sales partner relationship and is responsible for coordinating all SAP interactions (with Customer Engagement & Experience, SAP Services, GPO, Product Engineering, among others), engaging with local stakeholders to ensure operational excellence, position the added value of the partner ecosystem and the PDM team, guiding partners in building and expanding their cloud delivery organizations, driving a structured engagement to accelerate partner investments in capacity & quality, whilst identifying partner competency gaps and recommending relevant training and enablement activities.

Main responsibilities

• Business Planning / Strategy for the respective area in alignment with PBMs
• Ensures development of the annual partner business planning based on strategic focus of the partner as well as SAP. Major dimensions covered by the PDM are annual business goals (planned go-lives), capacity, enablement (planned certified consultants) and focus on critical areas for the partner.
• Monitors and validates partner capacity, readiness, and delivery capabilities as per defined business plan. Identifies appropriate measures to ensure partner goals are on track or corrective action is taken.
• Accountable for the partner delivery quality of their managed partners in a given region/MU.
• Strong understanding of RISE Adoption Framework (for RISE with SAP PDMs) and Clean Core Principles.
• Strong understanding of SAP Activate Methodology, ERP Project Management and Project Governance related processes
• Strong connections with Internal and External Stakeholders to handle Escalation.
• Strategic Value and operational excellence
• Drive partner investment by advising on enablement plans and proactively identify areas for improvement based on observed competency gaps to ensure quality partner resource availability.
• Ensures reporting on capacity, certifications and go-live progress against targets agreed and initiates corrective actions as required.
• Assess strengths and opportunities of partner business on a constant basis, aligning with SAP's business aspirations. Recommends actions & next steps to SAP’s stakeholders accordingly.
• Improves delivery efficiency by identify trends in the partner landscape and coordinates with relevant stakeholders to produce enablement, ensuring the right content and knowledge is delivered as required, and that skills are developed in line with joint business plans.
• Understands future opportunities for mutual business expansion covering all relevant areas (solution development, industry-focus, regional focus, etc.) in collaboration with PBMs. Drives corresponding initiatives (mid- / long-term) from SAP-side which help to expand the business for both parties.
• Maintains detailed information on their assigned partners’ projects and regularly reviewing project health, including ensuring assigned resources are certified and current. Provides visibility of projects to internal stakeholders.
• Conducts Quarterly Business Reviews (QBRs) with the assigned partners to assess performance and progress on agreed action items, owning associated KPIs.
• Covers escalations in their area of responsibility.
• Ensures that lessons learned, knowledge, knowhow and best practices gained on projects are accessible to authorized partners to support successful customer outcomes.

Experience & Language Requirements

• Minimum 10+ years’ experience in the software industry or in a partner facing role (Partner management, sales, consulting, etc.).
• Demonstrated partnering and consulting skills
• Understanding the principles of cloud solution delivery through partners, including Fit2Standard
• Knowledge of cloud service offerings
• Local market knowledge and understanding (software industry, trends, vertical market industries, etc.) as well as of the System Integrator ecosystem
• Knowledge and understanding of Partner dynamics
• Planning and execution experience in driving activity forecasting, resource management and enablement with partners
• Ability to communicate effectively to all levels of internal and external stakeholders both verbally and in writing
• Strong analytical competencies
• Ability to manage partner and customer escalations in a diligent manner
• Capacity to work accurately on multiple tasks with multidisciplinary teams

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426808 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.