IT Technology Services Sr Specialist - SEO

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

In your role as technical consultant, you will be responsible for supporting the ECS customer for SAP innovative products. You will assess and solve issues in new or existing customers, and work with high attention to detail, reliability, and efficiency. You will collaborate closely with your team members to ensure success. In your day-to-day you will

• Lead end-to-end SAP service delivery aligned with defined KPIs including pre-sales technical support.
• Design, build, and support complex SAP landscapes across platforms and latest hardware technologies, ensuring SLA compliance by collaborating closely with developers and architects from the technology platform and other stakeholders from all lines of businesses.
• Independently manage complex projects, resolve technical challenges, handle escalations and conduct root cause analyses (RCAs) for critical issues.
• Ensure thorough documentation of all manual installation and upgrade procedures, along with best practices and roll out of this information/knowledge to the Local and global Team.
• Standardizing the complex activities and convert into standard. Closely work with Architecture teams and product support to define and validate new offering.
  • Installation of the product as per ECS standard.
  • Migration to ECS DC, @ Azure, @AWS, @GCP
  • Cross Platform move of customer landscape.

What you bring

• Strong written and verbal communication skills in English with good knowledge of ITIL and project management methodologies.
• Minimum 2 year of Experience in Service and Project Management.
• Profound knowledge with 10+ years of experience as Technical SAP Net Weaver Consultant (ABAP and Java basis administration), including installation and upgrade of innovative SAP products on HANA, ASE, Linux, and Windows platforms.
• Proven expertise in leading end-to-end manual SAP system installations and upgrades across ABAP and non-ABAP environments
• Hands-on experience with non-ABAP SAP products such as XSA, SAP IDM, BOBJ, OpenText, and SAP BRIM.
• Strong expertise in SAP S/4HANA architecture, system conversion, implementation paths, migration tools, and high availability/disaster recovery concepts (including virtualization and load balancing).
• Experience with Hyperscalers (Azure, AWS, GCP) and additional databases/OS platforms such as MaxDB, MSSQL, and RedHat Linux is an added advantage.

Where you belong

Together with your team, you will work in the SAP Enterprise cloud Services with Technical Operation Unit (TECH-OP) which is IT-infrastructure provider to the SAP Cloud Customers and is responsible for running SAP’s ECS External customer landscape as World class service provider for SAP products. In ECS we are building, managing, and running 3000+ customer landscapes in SAP DC and Hyperscaler like Azure, GCP, AWS with most advance technology. We are highly motivated and skilled engineers with locations in Germany, Mexico, India, and US.

#SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446518 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid