IT Technology Services Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WHAT YOU'LL DO

• Project Oversight: Oversee IT projects, ensuring they are delivered on time, within scope, and budget.
• Revise and update existing programs and provide required documentation. Facilitates the service lifecycle and product lifecycle.
• Participate in de-escalation activities
• For Delivery, acts as a technology expert.
• For Operation, acts as a cross-functional technology expert .
• Provide technical expertise and support to the Managed Service Provider (MSP).
• Documentation and Reporting: Ensure all project documentation is accurate, and up to date. Maintain comprehensive records of project activities and decisions.
• communicates relevant messages in a timely manner and with constructive feedback to colleagues & managers.
• Contribute to the definition of technical standards and frameworks.
• Facilitate agile engagement with the business.

WHAT YOU BRING

• Education: Any regular full time bachelor’s degree / Master’s degree
• Proficiency in understanding end-user devices functionality and troubleshooting.
• Proficiency in client Windows, Mac, IOS, etc. operating systems
• Experience in creating and maintaining technical documentation.
• Moderate IT backend technology experience.
• Proven experience in IT project management, with a track record of successfully delivering complex projects using project management tools.
• Experience in managing complex projects involving multiple stakeholders and cross-functional teams.
• Excellent organizational and multitasking abilities.
• Outstanding written and verbal communication skills in English.
• Proven skills in delivering quality standards and ensure these standards are met through regular testing and validation processes
• Ability to work independently and make informed decisions.

MEET YOUR TEAM

IE CS APJ team is based in India, Singapore, and SEA countries. You will get exposure to work with all these colleagues from different backgrounds. This is a highly performing team with excellent customer focus.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423603 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.