IT Technology Services Senior Specialist / Senior OS/Linux Server Management Engineer

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ECS Regional Delivery Expert - ECS Regional Delivery Team (SWAT)

Senior OS/Linux Server Management Engineer

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Within the Customer Services & Delivery (CS&D) board area, the mission of ECS (Enterprise Cloud Services) Delivery organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customer’s cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

​The Regional Delivery team (aka Regional SWAT Team) focus on continuously improving our ECS delivery, de-escalation and escalation avoidance for ECS customers with the focus on proactive “Go Green”​ plans in close collaboration with various SAP stakeholder and customers.

To strengthen our delivery capabilities in the region, the ECS delivery organization EMEA is looking for an expert in OS/Linux Server with customer-facing experience to join the RDT.

THE ROLE:

• You will be part of a small team of highly skilled experts based in the global delivery organization but taking care of the EMEA region
• You will be responsible to continuously help to improve our TechOps delivery in all aspects. Next to Service Request execution this is infrastructure landscape re-architecture, new technology adoption, pilot programs etc. Global thinking and customer focus are essential.
• Your role will be a Server Management expert, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore, Network topics.

EXPECTATIONS AND TASKS:

• Analyzing customer situations, processes, procedures and methodologies to find patterns to create possible improvement solutions
• Continuous implementation of projects to improve our delivery
• Structured work to avoid escalation. Analyze from different angles and develop options to prevent customers from running into a critical situation.
• De-escalating critical customer situations
• Engaging and collaborating with customers, partners and with SAP internal stakeholders

SKILLS AND COMPETENCIES:

• Self-starter, team player and able to work in a fast changing and rapidly growing environment
• Strong experience as OS/Linux Server engineer in Global Operations along with continues improvement experience
• Experience with SAP installations and upgrade, planning, setup, and implementation is a must.
• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
• Experience with network services like DNS and LDAP and HTTP proxies
• Exposure to the automation tools /scripting or processes
• Good Knowledge in application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy
• Experience with Pacemaker would be considered as a plus
• Strong communication skills and the ability to present complex issues in an easily understandable way are important skills for this role
• Very good English skills is a must

EDUCATION AND QUALIFICATIONS:

• 10+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of OS/Linux Server
• ITIL certification.

EXPECTED TRAVEL:

• Expected travel requirement is 10%

SKILLS AND COMPETENCIES:

• Self-starter, team player and able to work in a fast changing and rapidly growing environment
• Strong experience as HANA Database in Global Operations along with continues improvement experience.
• Exposure to the automation tools /scripting or processes
• SAP installations and upgrade, planning, setup, and implementation.
• Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Ready to learn other SAP administrations products like cloud connector, ASE, BTP, etc
• Organized / Structured in day2day documentation.
• Strong communication skills and the ability to present complex issues in an easily understandable way are important skills for this role
• Very good English skills is a must

EDUCATION AND QUALIFICATIONS:

• 10+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Professional Certification of SAP HANA DB
• ITIL certification.

EXPECTED TRAVEL:

• Expected travel requirement is 10%

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410881 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.